Was at the Popular fair - compass one on 14 Oct at 2.45pm. I happen to see a Thermos Shuttle Chef 6L vaccum flask and is served by sales person Yana. She is really helpful and answered a lot of my enquires. I was telling her I’m so keen to buy but it’s just inconvenient for me to carry it back today. She was soooo soooo sweet and went the extra mile to arrange delivery for me - out of good will. I mean, who would have gone such an extra effort to do these for customers. We chatted and laughed at topics on how customers can be hard to serve these days cos I’m also in the sales line. I am sure it is not an easy job for Yana especially when customers can be quite demanding at times but she went an extra mile beyond her area of responsibilities . Will love this review to be shown to Thermos Counter boss to appraise Yana for her good job.
Jaslyn Ling
5
Thank you Jayden (hope I've gotten your name correct) for going the extra mile to do an exchange! Excellent customer service 😃 …
Reiko Peng
1
I went tdy and it's the worst experience. It's such a big stall compared to other branches in SG yet there's no self-checkouts available. There was only one staff at the cashier and the queue was growing longer by the second. There was another staff but instead of helping out at the cashier, she was instead putting price tags on Nutella jars that no one was buying. Please get your staff to be more responsible and make sure their able to deal with crowds
Francheska Orenza
1
Took the staff 20mins to find a product online and see which outlet had stocks left. When I asked them to reserve that one last stock for me as I have to go all the way to NEX, the staff closed the door on me without any follow up. I had to stand there for another 5mins waiting for them, yet no one came back to me hence I left very pissed.
Mei Fern Chu
4
Has variety of textbooks, books, stationery, snacks and more. Staffs are friendly and responsive to what I was looking for.