Bank Customer Service Officer (JT)

Customer Service Representative must be able to communicate in Mandarin Chinese with Chinese clients.

Job description

• Has customer service experience, preferably in financial institutions

• To provide one-stop customer service to corporate customers.

• Assist customers (primarily over the phone as an in-bound call agent) with dedication and passion on various enquiries and requests on *Corporate products; Corporate Account Services, Cash Management Products, Corporate Trade Services, Corporate Loans, Self-Service Banking, Corporate Live Chat.

• Resolve requests from corporate customers on general and transactional enquiries related to Corporate account products.

• Collaborate with stakeholders to resolve all customer queries and requests.

• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

Work location: Compass One

Duration: 12 months contract

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.