IT Application Lead (Nearest MRT: Aljunied)

The IT Application Lead will be responsible for the successful execution of IT projects and day-to-day application support.

Job Description

1) Application Development, Deployment and Support

• Support the development of existing or new application using SDLC (System Development Life Cycle) best practices.
• Work with Internal and external resources on project and enhancement deployment to testing and production environment.
• Support day-to-day application support, escalation, reporting, documentation and apply preventive measures.

2) Project Management

• Collaborate with the Head of IT and relevant stakeholders to define project scope, objectives, and deliverables.
• Monitor project progress and ensure that projects are completed on time and within scope.
• Maintain project documentation, including status reports, risk assessments and change requests.
• Coordinate project meetings with stakeholders, prepare agendas, and document meeting minutes.

3) Business Analysis: Stakeholder Collaboration & Technology Solutions Alignment

• Work closely with stakeholders to understand business needs and requirements and translate them into technical specifications.
• Assist in the evaluation and selection of technology solutions that align with business goals.

4) Communication and Collaboration

• Work in close cooperation with cross functional and external stakeholders ensuring effective and timely communication.
• Provide regular updates to the Head of IT and other relevant stakeholders.

5) Quality Assurance

• Oversee and manage quality assurance processes conducted by external vendors.
• Ensure that IT solutions meet the defined requirements and quality standards.

Experience & Qualification

• Diploma in Information Technology, Computer Science or equivalent

Pre-requisites

• At least 5 years of relevant work experience in IT Application development and support.
• Effective communication and stakeholder management
• Proficiency in IT application development using programming languages, with a preference for PHP, Java, JavaScript, Node.js, Python, .Net or C#.
• Strong understanding of SQL (Structured Query Language) and the ability to write and optimize SQL queries.
• Experience with both on-premise and cloud technologies, particularly AWS.
• Advanced Excel skills, including the use of VBA and macros for automation.
• Familiarity with Power BI and Power Automate for data visualization and process automation.
• Knowledge of system integration technologies such as APIs and file-based SFTP.
• Strong troubleshooting and problem-solving skills to effectively address technical issues.
• Excellent documentation skills, including the ability to create detailed project and technical documentation.
• Expertise in gathering and documenting both business and technical requirements for IT projects.
• Understanding of quality assurance and testing principles, including creating and executing test plans.
• Awareness of cybersecurity best practices and the importance of safeguarding data and systems.

Good to have experience:

• Familiar with eCommerce such as Shopify and relevant Shopify App is highly desirable.
• Previous experience with application such as HubSpot, Aircall, MS Dynamic Business Central, Inventory Management System, ERP, Artificial Intelligence, POS, RFID is highly desirable.
• Previous experience in retail industry especially in retail jewellery.
• Exposure to Project management tools such as Microsoft Project or Jira.