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Rating Summary

2.3

15 reviews

5
60%
4
73%
3
87%
2
100%
1
87%

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Reviews for Bengawan Solo

Joshua Huang

Joshua Huang

1

Made booking for 10 Pandan Chiffon cake in advance. The store confirmed the booking and I left my name&number. When I arrived at the store, the staff informed me they have none, mumbled some inaudible excuse. And asked me to come back 4 hours later. Extremely lousy and unprofessional customer service. This is not even a marginal error (eg. 8cakes missing 2), but missing 10 cakes. Didn’t cross the staff mind to call to inform. Wasted trip down

Amazing Klang

Amazing Klang

5

Yummy local cakes and snacks for everyone with good quality. As gifts, boxes of pineapple tarts, and other cookies can be bought.

Siah K.L

Siah K.L

1

BAD Experience! On 10 April 2023, my mum went to Compass One at 1.01p.m outlet to redeem the baby shower cake. Initially, she wanted a pandan cake but after knowing there is a need to top up, she decided to get a chocolate one instead. The staff took the chocolate cake from the display counter, which was supposed to be like this. But, the staff who we do not know the name (i am sure through CCTV )you will manage to find out. The staff gossiped with her colleagues and SWOP the cake from another fridge from the back. I am very sure that this will cause the image that Bengawan Solo is trying to change either an old cake? or a going-to-expire cake for us to consume. This is UNACCETABLE! I hope to have an explanation for this. The cake is for my children to eat. How can this be happening in front of your customer?

HappyGoLucky

HappyGoLucky

1

I wad standing at the show case and your staff who was mopping the floor looked at me and continued with her job. There is one staff standing at counter but never look out for customer. The staff who was mopping floor never care to alert her colleague neither. Poor customer service! Bad!

KT

KT

1

Visited this branch on Friday. A middle-aged female cashier was so rude. I only just asked if the store accept payment Paywave and she replied ' WAITTT LAHHH!!!!!! I haven't even keyed in your order yet, WAIT!' Excuse me Bengawan Solo Compasspoint Branch! I only asked if you accepted Paywave -poitely somemore and this is how your Cashier treat your customers???