Rato
I've always had good experiences at this outlet—food is great, and the prices are reasonable. However, today was an exception. Several customers, including myself, were left waiting for our food, which appeared to have been forgotten until staff had to page the kitchen. We were in the restaurant for nearly an hour, and I noticed at least two tables requesting their tamago sushi to be served. There also seems to be ongoing confusion around the "Pay It Forward" concept. Many customers don’t understand how it works, and staff are repeatedly put in the position of having to explain it. I truly feel for them—they’re doing their best under challenging circumstances. Perhaps clearer signage or a brief explanation on the menu could help reduce the burden on staff and improve the overall customer experience.