I've always had good experiences at this outlet—food is great, and the prices are reasonable. However, today was an exception. Several customers, including myself, were left waiting for our food, which appeared to have been forgotten until staff had to page the kitchen. We were in the restaurant for nearly an hour, and I noticed at least two tables requesting their tamago sushi to be served.
There also seems to be ongoing confusion around the "Pay It Forward" concept. Many customers don’t understand how it works, and staff are repeatedly put in the position of having to explain it. I truly feel for them—they’re doing their best under challenging circumstances. Perhaps clearer signage or a brief explanation on the menu could help reduce the burden on staff and improve the overall customer experience.
Thomas Jolene
4
20250615 today is Singapore Father’s Day. Introduces a new season dishes. The taste of the food was nice. Must try before is gone.
20250111, new season dishes is out. Try it before it’s gone again.
On 20FEB24, have tried some of the seasonal dish. Really awesome if you like cheesy food.
Limited time only.
Have revisit again in 16/09/2023. This time round a few more specials
Revisit on 1811/2023. Is Chessy Carnival now. Have tried some of the specials.
Haze
5
Had a great lunch today.
Fantastic service given by Jaslyn.
Sashimi were fresh too
Yulianna Hartono
5
Thank you for the fast serving, Crystal! The kiddo favorite Udon is here. Its just long waiting time at almost every genki outlet.. 🤣
Heartyheart
5
Service was great ! I think there's a lot of people but we managed to get seats relatively quick. Thanks to Wei Shan !
Add on: cashier Janet was very nice too !