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Quality products and services
M1 at Compass One serves as Singapore's premier telecommunications hub for the Sengkang community, offering comprehensive mobile, broadband, and digital services through one of the nation's most innovative network providers since establishing their presence as a leading telecommunications company. Located on Level 1, this modern retail outlet operates from 11am to 9pm daily, providing convenient access to cutting-edge technology solutions including Singapore's expanding 5G network coverage, customizable mobile plans, and an extensive selection of the latest smartphones and tablets from premium brands. As part of M1's strategic expansion to bring advanced telecommunications directly to heartland communities, this Compass One location ensures residents throughout the northeast region have immediate access to world-class connectivity solutions.
The comprehensive service offering encompasses M1's revolutionary Bespoke mobile plan series including Bespoke Contract, Bespoke SIM, and Bespoke Flexi options that allow customers to build personalized plans tailored to specific price points, data requirements, and talk time preferences, ensuring optimal value for diverse usage patterns. Technology enthusiasts can explore the latest smartphone and tablet collections while receiving expert guidance on device features, compatibility, and integration with M1's network services, while existing customers benefit from seamless plan changes, account management, and technical support that resolves issues quickly and efficiently. The store's strategic positioning within Compass One makes it easily accessible for customers seeking everything from tourist SIM cards and prepaid solutions to enterprise-level telecommunications consulting.
M1 Compass One distinguishes itself through exceptional customer service that has earned consistent praise from customers who appreciate the staff's patience, technical expertise, and genuine commitment to finding solutions that match individual needs rather than pushing expensive packages. The store's knowledgeable team provides comprehensive support for both personal and business telecommunications requirements, ensuring customers understand their options and make informed decisions about plans, devices, and services that best serve their connectivity needs. Whether you're upgrading to 5G capability, seeking the perfect device-plan combination, managing existing services, or exploring M1's innovative telecommunications solutions, this Compass One location delivers the personalized service and technical expertise that has established M1 as Singapore's trusted telecommunications partner for individuals, families, and businesses throughout the region.
Based on 15 reviews
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Ili Fairuzah
I had an absolutely fantastic experience with Emerson Mok! His laid-back style combined with deep knowledge of his products and corporate promotions made the whole process enjoyable. He truly listened to my concerns and went above and beyond to ensure I made the best purchase decision. I couldn’t be happier!
Nrlafiqah Jamil
Ms. Joey was exceptionally helpful in ensuring I understood everything. She patiently explained the two different plans in such clear and simple terms, and even went the extra mile to help me calculate the differences. I was also grateful for the time she gave me to consider my options. She truly is a professional and warm individual.
Del Tay
I visited on Saturday and were assisted by Patricia, who was incredibly patient and friendly. She went the extra mile by helping us calculate details for our other M1 accounts and even rearranged our mobile contract to better suit our needs. Her service was outstanding! We’ll definitely look for her again on our next visit.
Jerry Tan
Melicia provided top-notch service, demonstrating great knowledge and patience in guiding my wife and me through the recontract process. We truly appreciate her professionalism and dedication.
Shafster Meister
Ms Maggie Mok was really helpful. I really enjoyed my time with her. She explained things very well and easy for me to understand. I really appreciate the customer service she had shown to me. Thank you M1 for getting such nice and pleasant service provider.
Preeti Mandalia
I was assisted by Melicia today when I purchase my new phone. She was very clear in explaining all the different plans and discount M1 was offering. She’s very friendly and warm. She has made my experience at M1 very pleasant! Thank you Melicia!
Muhammad Afiq
I had an amazing experience with Ms Maggie! From start to finish, everything was handled with the utmost professionalism and care. The staff was incredibly friendly, attentive, and genuinely went out of their way to make sure I satisfied with the phone!. What stood out most was her attention to detail and how she anticipated my needs before I even mentioned them. The entire explaination donr by her and the process was smooth, efficient, and exceeded my expectations in every way. I truly appreciate the effort put in by her. It's rare to come across such outstanding service these days, Hopefully she will still there when i return to recontract another line in October! — you’ve earned a loyal customer!
B Tharrshene
I was served by Emerson Mok. He was really very helpful and took his time to show me the best plan that I should have opted for. I initially wanted the $0 phone plan and he took the initiative to ask about my job and introduced a better and affordable plan that I wouldn't have thought of. He really went beyond to provide the best service I could ever ask for. Really the best serviceman I've witnessed. Thank you M1 and Emerson.
kailing foo
I had an excellent experience at this M1 shop, and I couldn't be more impressed with the level of service I received. Kenny went above and beyond to help me, patiently explaining everything I needed to know. I had a lot of questions, and he took the time to clarify all the details, ensuring I fully understood the options available to me. He genuinely provided the best assistance possible. It's rare to encounter such attentive and knowledgeable customer service, and I truly appreciate his effort.
Amanda Wong
We had the pleasure of being assisted by Betty, and she was absolutely outstanding. Not only was she incredibly helpful, but she also took the initiative to review our existing plans, ultimately securing us a fantastic deal and significant savings. We are truly grateful for her exceptional service. Thank you, Betty!
Stanley Lee
⭐⭐⭐⭐⭐ I had an exceptional experience at the M1 CompassOne outlet thanks to Maggie Mok! Her professionalism, warmth, and genuine care truly stood out. Maggie went above and beyond to assist me, patiently answering all my questions and ensuring I got the best plan tailored to my needs. Her friendly demeanor made the entire process smooth and enjoyable. It’s rare to encounter such dedicated and knowledgeable service — Maggie is a true asset to M1. Highly recommend seeking her out if you want top-notch customer care!
Kelvin Lam
I visited the shop on a Saturday evening for my home fibre broadband recontract. Despite the crowd, the service staff was very patient and took the time to help me compare the different plans as I was unsure which one to sign up for. With her excellent product knowledge, she recommended the best plan for my needs and clearly explained the deals and savings available. I truly appreciated her professionalism, patience, and helpful advice. Thank you, Maggie, for the great service!
Rafeah Aris
I’m very happy with Melicia’s service. She is pleasant and I don’t have to wait for her to provide me any suggestions as i can see that she is very knowledgeable. Keep up the excellent work! :)
Idzwan Adzalli
It's been an amazing experience with melicia lye. Thank you for going through the whole process with me patiently. The whole process with you was such a breeze. Kudos for going the extra mile with your customer service and I hope the next time you'll be able to serve me again. Keep up the good work M1 for hiring a A Start customer service excellence.
Sham Raj
Came in a lil late when they were almost closing. I lost my handphone and was scrambling to get a replacement prepaid card as it was sold out everywhere else. I tried my luck to go in even with the shutter half closed and told them I lost my handphone. They were so nice to accomadate to my late request and went the extra mile to help. I would like to thank the team and Emerson for assisting me.
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