The service is very bad.
1. Take Queue ticket. Security not allow to press ticket, need wait for CS. But CS staff not showing, make Queue very long. So, for what the ticket machine?
2. Officer that serving for business banking, put long face. Want to charge for account closing. After debating, then she write off.
William Daniel LEE
1
Being a past customer with OCBC at your already closed branch at Jalan Sultan, l was DAMMED PISSED OFF with the worst, bad n managed services at your Compass Point, Compass One. Your services were not attentive, alert, friendly, caring, cheerful experience to be welcome n patronising at. I suggested the Compass One's team/crew should be train, education n go back to BASIC FOR THE PROPER CUSTOMERS SERVICE, SMILING, HANDLING N CONCERN WHEN THE CUSTOMERS ASSISTANCE ARE NEEDED AT, AS WE WERE NOT TRAIN AS THE BANK PERSONNEL. To be honest, l am quite happy, satisfied with yourwork systems, responsibilities from the front counter crew, n we never encountered ANY ISSUES, PROBLEMS OR HITCHES.
Below, I LIKE TO SHARE WITH YOUR OCBC's CORPORATE OFFICE .
Three, 3 days ago my wife n myself went to seek the branch for assistance on "HOW TO CLEAR GIRO termination" as there were complications issue on our mobile. Instead of guiding us, we were attended by the not on OCBC uniform female at the Q stand, l noticed her name tag, IVY, who without our consent put her right finger to swipe n guide us. Was that your OCBC's SOP n OVERREACT WAYS OF ASSISTING US OR SHE REALLY DON'T KNOW WHETHER SHE WAS AWARED THAT OUR MOBILE WAS OUR PERSONAL DEVICE N PERMISSION/CONSENT SHOULD BE POLITELY SEEK BEFORE SWIPE, TURN N HANDLE AT. AS I OBSERVED N NOTICED THAT WAS NOT THE PROPER METHOD/WAY, I FIRMLY ASKED FOR THE STOPPAGE n SEEK PERSONALLY REQUEST FOR THE BRANCH-IN- CHARGE TO SEE US. As the bank was not busy, one of the tall Chinese male at the Queue stand, then started to assist us. Explained to him, that we were NOT pleased with the early service that his, female crew assisted us, he then assisted us on our hard copy termination form n asked my spouse for the thumb print. When all was partially completed done, one of the Chinese lady in black, she didn't introduced her presence came out from the back office n requested to see my spouse's NRIC n left for the same way back without even spoke more than 5 words., no greeting, introduction n we don't understand why she seem to behave like that's; that I rated n noticed she was lack of manner, work ethics, unprofessionalism n customer's concerns. When the tall male came back from his other assignments, he again asked us were there anything that he can help further. If not, we can go home. It really made me mad, WHY YOUR BRANCH CREW really UNABLE TO WORK HAND IN HAND, NO CO-ORDINATION, LACK OF SIMPLE MAGIC WORDS LIKE GOOD BYE, SEE YOU AGAIN but instead of making us like a stupid person's waiting for the NEXT STEPS MOVEMENT. MIND U, WE ARE NOT IN THE BANKING INDUSTRY, SO DON'T EXPECT US TO KNOW WHAT WERE THE NEXT HAPPENINGS.
TILL WRITING TIME, I DIDN'T RECEIVE "A N Y" CALL, RESPONSE FROM THIS BRANCH PERSON-IN-CHARGE, AS I DID LEFT A MESSAGE, 3 days ago at the Queue stand FOR HER TO CONTACT ME, n WE WERE TOLD SHE WAS AT THE BACK OF THE ROOM, BUT FAIL TO TURN UP.
CORPORATE OFFICE, what was the REAL PROBLEMS, HAPPENINGS at your OCBC's Compass One's branch. CAN YOUR OFFICE SERIOUSLY TAKE A LOOK, BEFORE IT WENT WRONG........
HM Wong
1
1 star is all you are worth for the investment team today, 14/7/23. A wasted trip for sure. The young male investment staff at counter 10 (around 3pm) could not provide information or offer recommendations on the investment I seek. Full of reluctance and annoyance. Truly frustrating.
What have this OCBC become?
I once met with excellent service with the ladies at the banking counters.
The bank manager should do something about this.
Cres D'cruz
1
Worse front staff encounter I have ever experienced.
Went for corporate banking n had to return personally 3 times. Every time counter staff gave different info so previous info was invalid. After 3rd visit thinking everything was good, rcvd text msg to return to bank as there had been an error in advice given!!!!
They don’t deserve even one star…
V J
1
Long waiting time, many personal banking rooms but queue hardly move. Wondering where are all the personal banking staff disappearing during banking hours. Very inefficient bank & the bank assigned a totally untrained junior guy staff to assist customers at frontline. Appalling customer service and the staff unable to understand customer's simple request to get application of online banking facility done. End of the day, customer has to go back & revisit the branch and queue again to get the application done. This is really an acceptable service level from a bank. Hope ocbc top management will really look into what has really gone wrong with this compass one branch's management before losing more & more customers.