OCBC Bank Compass One

Very bad memory. Waiting more than half and hrs. When no customers in tge bank. They behind talking. And just let me sit there wait waste my time to sk outlets

Disappointing Service at OCBC Sengkang Compass One Branch I am extremely disappointed with the service at OCBC’s Sengkang Compass One branch. The coin machine has been perpetually out of order—this has been the case for at least four separate visits I’ve made. Despite the ATM having a “Call for Help” feature, I waited over 10 minutes for assistance, only for staff walking by to casually remark that they were busy. It appears only two staff members are appointed to help, making the wait frustratingly long. To make matters worse, the staff I encountered were consistently unfriendly and dismissive. A basic level of courtesy and customer care seems to be lacking at this branch. As a loyal customer, this experience has left me feeling neglected and frustrated. I hope OCBC can take steps to improve the functionality of their equipment and the attitude of their staff at this branch. Customers deserve better service and support.

Visited 25 Jan, 5pm to withdraw new notes. This was after i browsed the website and confirmed that there were still new notes available. However the two new notes machines were not in service. Why is that so?

Had a not so great experience with I’m not sure if she’s the financial advisor or what as I asked for her name card she says name card only given to existing customer which I’m in doubt as how she knows if I’m not an existing customer. My experience with OCBC were great so far until I met this young lady name Cai Yan. Visited your outlet on Tues morning to enquire about 360 saving’s interest, she conveniently turn her screen to me and tells me it can be found online on their website. And the different categories to achieve to get different % can be found there too when she scroll down. I ask for the average rates if I able to complete the mission, she just read to me again first $ get how many % in total 7%+ which I know its not the rates I’ll be getting. To be frank, I want to understand more to clear my doubts because I’m comparing the rates before I decide to deposit so I approach someone whom I think may be able to assist but unfortunately.. anyway she’s young I hope the bank do train them to be more helpful. Those staffs at the main door were very approachable and nice.

I visited an OCBC branch today and found the environment bright and pleasant, creating an inviting first impression. However, my experience with the staff at ticketing counter was less than satisfactory. The staff displayed an unhelpful attitude, which made the interaction feel unwelcoming. Unfortunately, they did not provide any alternative solutions to address my concerns, leaving me with the impression that they were unwilling or unable to assist. Overall, while the branch itself was visually appealing, the lack of proactive support and solutions from the staff significantly impacted my experience. I hope the bank can work on improving staff training to provide a more customer-focused service.

2.15pm arrived at this branch, despite the closing time to be stated at 2.30pm and was told they had stopped teller service at 2pm. Lame. Next time update your branch hours to 2pm instead of 2.30pm.

Think they need to send their customer service frontline staff for training, service is lousy

was going to deposit $100k but due to the rude service i went to the bank opposite of ocbc most of the staff were really polite except one chinese woman in her 40s/50s in white shirt at the ticketing counter who was really rude and disnissive, with an attitude problem. 100k is not much but i at least expect a decent amount of service

Set up a Business account online on a Friday. Found out that the account is not right for my business and wanted to close the account. I was informed that I had to be present physically at the branch to close the account and I will be charged $50 to close the account for 3 working days of trying out the account. Worst of all is the ridiculously low level of customer service over the counter. I greeted the bank officer enthusiastically only to be shown a black face with no return greetings. At the end of the transaction, there was no thank you or goodbye even after I extended my thanks verbally to the officer. What is up at OCBC? Why are the staffs at OCBC so unhappy and have to vent their frustrations at their customers? Singapore hasn't stepped up it's service level since independence and many MNCs are overlooking Singapore for its lack of customer centric service standards.

The service is very bad. 1. Take Queue ticket. Security not allow to press ticket, need wait for CS. But CS staff not showing, make Queue very long. So, for what the ticket machine? 2. Officer that serving for business banking, put long face. Want to charge for account closing. After debating, then she write off.

Being a past customer with OCBC at your already closed branch at Jalan Sultan, l was DAMMED PISSED OFF with the worst, bad n managed services at your Compass Point, Compass One. Your services were not attentive, alert, friendly, caring, cheerful experience to be welcome n patronising at. I suggested the Compass One's team/crew should be train, education n go back to BASIC FOR THE PROPER CUSTOMERS SERVICE, SMILING, HANDLING N CONCERN WHEN THE CUSTOMERS ASSISTANCE ARE NEEDED AT, AS WE WERE NOT TRAIN AS THE BANK PERSONNEL. To be honest, l am quite happy, satisfied with yourwork systems, responsibilities from the front counter crew, n we never encountered ANY ISSUES, PROBLEMS OR HITCHES. Below, I LIKE TO SHARE WITH YOUR OCBC's CORPORATE OFFICE . Three, 3 days ago my wife n myself went to seek the branch for assistance on "HOW TO CLEAR GIRO termination" as there were complications issue on our mobile. Instead of guiding us, we were attended by the not on OCBC uniform female at the Q stand, l noticed her name tag, IVY, who without our consent put her right finger to swipe n guide us. Was that your OCBC's SOP n OVERREACT WAYS OF ASSISTING US OR SHE REALLY DON'T KNOW WHETHER SHE WAS AWARED THAT OUR MOBILE WAS OUR PERSONAL DEVICE N PERMISSION/CONSENT SHOULD BE POLITELY SEEK BEFORE SWIPE, TURN N HANDLE AT. AS I OBSERVED N NOTICED THAT WAS NOT THE PROPER METHOD/WAY, I FIRMLY ASKED FOR THE STOPPAGE n SEEK PERSONALLY REQUEST FOR THE BRANCH-IN- CHARGE TO SEE US. As the bank was not busy, one of the tall Chinese male at the Queue stand, then started to assist us. Explained to him, that we were NOT pleased with the early service that his, female crew assisted us, he then assisted us on our hard copy termination form n asked my spouse for the thumb print. When all was partially completed done, one of the Chinese lady in black, she didn't introduced her presence came out from the back office n requested to see my spouse's NRIC n left for the same way back without even spoke more than 5 words., no greeting, introduction n we don't understand why she seem to behave like that's; that I rated n noticed she was lack of manner, work ethics, unprofessionalism n customer's concerns. When the tall male came back from his other assignments, he again asked us were there anything that he can help further. If not, we can go home. It really made me mad, WHY YOUR BRANCH CREW really UNABLE TO WORK HAND IN HAND, NO CO-ORDINATION, LACK OF SIMPLE MAGIC WORDS LIKE GOOD BYE, SEE YOU AGAIN but instead of making us like a stupid person's waiting for the NEXT STEPS MOVEMENT. MIND U, WE ARE NOT IN THE BANKING INDUSTRY, SO DON'T EXPECT US TO KNOW WHAT WERE THE NEXT HAPPENINGS. TILL WRITING TIME, I DIDN'T RECEIVE "A N Y" CALL, RESPONSE FROM THIS BRANCH PERSON-IN-CHARGE, AS I DID LEFT A MESSAGE, 3 days ago at the Queue stand FOR HER TO CONTACT ME, n WE WERE TOLD SHE WAS AT THE BACK OF THE ROOM, BUT FAIL TO TURN UP. CORPORATE OFFICE, what was the REAL PROBLEMS, HAPPENINGS at your OCBC's Compass One's branch. CAN YOUR OFFICE SERIOUSLY TAKE A LOOK, BEFORE IT WENT WRONG........

1 star is all you are worth for the investment team today, 14/7/23. A wasted trip for sure. The young male investment staff at counter 10 (around 3pm) could not provide information or offer recommendations on the investment I seek. Full of reluctance and annoyance. Truly frustrating. What have this OCBC become? I once met with excellent service with the ladies at the banking counters. The bank manager should do something about this.

Worse front staff encounter I have ever experienced. Went for corporate banking n had to return personally 3 times. Every time counter staff gave different info so previous info was invalid. After 3rd visit thinking everything was good, rcvd text msg to return to bank as there had been an error in advice given!!!! They don’t deserve even one star…

Long waiting time, many personal banking rooms but queue hardly move. Wondering where are all the personal banking staff disappearing during banking hours. Very inefficient bank & the bank assigned a totally untrained junior guy staff to assist customers at frontline. Appalling customer service and the staff unable to understand customer's simple request to get application of online banking facility done. End of the day, customer has to go back & revisit the branch and queue again to get the application done. This is really an acceptable service level from a bank. Hope ocbc top management will really look into what has really gone wrong with this compass one branch's management before losing more & more customers.