Paradise Hotpot Compass One

I used to enjoy Paradise Hotpot at Compass One years ago, but this recent visit was a complete disappointment. The standard has dropped drastically while the prices have gone up. We paid for the premium set, only to find it came with just one type of beef. And it was a terrible cut, full of veins, extremely tough and completely bland. The prawns were embarrassingly small, stale and had a powdery texture that made it hard to believe they were fresh. What made it worse was the service and dining restrictions. Although it is an 80-minute dining limit, we waited 20 minutes just for the soup to be served. That left us with barely an hour to eat, for a price of S$45.60 per person. The food choices were limited and nowhere near what you would expect from a hotpot chain charging premium prices. It felt rushed, overpriced and utterly underwhelming. This place has gone from a decent hotpot spot to a complete letdown. I will never return to Paradise Hotpot again and I would not recommend it to anyone.

Made a reservation in advance, so we didn’t have to wait for a table. Ordered the premium set, the selection was quite extensive, but the quality of the meat was underwhelming. The pork had a strong, distinct flavor that might not suit everyone. Condiment options were limited, but adequate. Service was excellent; plates were cleared promptly.

Thought that since is part of the Paradise Group, this place would be great and similar to the Canton Paradise, but we were wrong. This place is dull color, the seats are low, the soup bases have different names, but the broth is the same (poured from the same kettle), the sauce bar has only few ingredients, therefore the flavors are quite similar. Here you must order the premium option to get more types of meats, but in this option, there’s only one type of beef. The service is ok, the people working there are not very enthusiastic (although helpful when asked something). The guy that picks up the trash, puts his cart full of residues right next to our clean food and the environment doesn’t seem very cheerful, perhaps a technique to make you want to eat less. Anyway, overall was ok and we would not recommend it if you are looking for a good hot pot experience.

Visited for a late lunch 6 July 2025, and tried our luck walking in. We (2pax) were seated fairly quickly, but had to wait 15–20 minutes before any of our food was served.(we had then ordered into online order system while waiting to be seated). At the end of our meal, we ordered dessert and waited another 20–25 minutes with nothing served. I checked with a server in an orange uniform (the only one in orange, the rest were in black) who told us it would take 20 minutes. We waited. After a total wait of 45 minutes, I asked a lady in a jacket (who seemed to be the manager), and was told the dessert still wasn’t ready — unless we were willing to wait another 20 minutes for it to defrost. Also, they changed the quality of the beef. I will not go back there again as we ordered premium set but the quality of the beef is horrible. Seriously, what is going on here? Obviously, market is not in the best condition now, since many F&b closed down and I could get a table easily, without making any reservation. But the service…? The service and coordination clearly need improvement. Unacceptable and wasted so much time waiting and need reminders. I would go to a better place for better quality food, even it is to cost more!

Shop opens at 11:30 and in order for you to get the special promo you need to place your first order by 11:45. By the time we were seated we literally have only 5mins to decide what soup we want. Its so rush 😣 we opted for the premium seafood/beef and was disappointed cos the seafood option only prawns and crabstick lol. The price diff is not much but id have expected more for an ‘upgrade’. Will be better if they have more variety. Got better hotpot options nowadays with the same price and more variety. The soup is quite delicious ingredients are pretty fresh as well. The fried pork literally all fats 🙃 Dessert only have icecream 😉 The vivo outlet puts this outlet to shame :(

$29.90++ for the meal, not many choices though. Didn’t like the tomato soup, very mediocre. But the pickled vege soup was good. The pork was so thinly sliced, you need to order quite a few plates to make sure you have enough protein. Service was slow towards the end of 80 mins dining time. But shoutout to one of the servers, we asked for 2 pieces of mantou, instead of the whole plate, and she served us just 2.

After hotpot, ordered the molten salted egg bao and char siew bao. This was served. For Paradise Group, i think this presentation was not acceptable. And it was served by a i supposed, manager since she is wearing a black coat. Even if it was buffet, and quantity serve was 1 bao, should at least serve a presentable looking bao and not a broken off bao. Also the molten bao, not sure its semi cooked, it doesnt flow. Inside partial melted, partial solidify fillings. Not sure if the standard of soup is different from the usual beauty in the pot, but tomato soup was not up to their usual standard. Ebiko prawn paste wasn't like their usual in beauty in the pot too. Room for improvement from Compass One outlet.

Had an unpleasant experience here. Made a reservation but didn’t have to wait long which was good. The staff were short handed and our individual hotpot fire keeps going out. Food / drinks / sauces selection was quite limited too. Basically quite chaotic, maybe a self service bar will be better.