Reviews for POSB Compass One Branch All Services

Pei Goh

August 24, 2025

1

My dad passed away last month, and on the day of his cremation, his mistress/girlfriend went to the bank claiming to be his spouse. She presented only his death certificate, and the bank froze his account based on that. We only found out about this the following week. Do banks not verify proof of relationship before taking such actions? 🤔🤔

Roger Poh

August 24, 2025

1

One of the worst POSB branches: always overcrowded. In contrast, OCBC next door is not plagued with the same problem. This is the result when POSB closed down its branches eg the one at nearby Seletar Mall. Fed up with this, I’ve moved my money elsewhere. Neighbor first? Hahaha. Great joke.

Vienna Wing

August 24, 2025

3

Always long queue as per usual. I would like to praise this counter person who attended to me today, Ms Iryennie at c6. A malay lady with all smiles and warmth patience despite the crowd. The not so high rating due to: 1) Lately i have visited twice and my queue number getting skipped so fast by one of the counter, same counter, same person, she kinda like wanna fast fast next next next type. The other counters will call the same number twice since it's crowded and everyone has been waiting ain't nobody is keeping their eyes on the screen for 15-30mins straight. 2) the SMS Q doesn't seems to work for me, both times i visited.

my c

August 24, 2025

4

This is a commendation for young staff named Kayden (or Caden?) On 17 Jan between 1.30pm-2.30pm, i was at the branch to replace my POSB Passion Debit card which strangely was not allowed through the digital app. Was directed by the guy issuing queue numbers to the VTM. Though there were only 7 pple ahead of me, i waited for an hour before my turn as most pple seemed to have trouble using the VTM Anyway, there was the usual crowd and long queues and the few staff around were mainly helping to direct pple to the right queue. Standing out was the young boyish staff Kayden (or Caden?) who went all out patiently to help a senior lady having trouble with paying her large bill through AXS machine due to the daily transaction limit which she and I'm sure many were not aware of. She had queued for more than an hour at the VTM earlier just to increase the NETS debit limit to $5k but still payment was rejected by the AXS machine. She returned to the branch to find out the reason and despite explaining in desperation her issue , the guy issuing queue numbers at the entrance merely told her to re-queue at the VTM again. Fortunately for her the young boyish staff Kayden (or Caden) attended to her and brought her enquiry to the counter staff and only then realised that the daily transaction limit for AXS machines is $3k and her intended payment exceeded that amount She was then advised to pay via S.A.M instead and Kayden even told her where to locate it within the mall. Throughout the whole time i was there, i observed this young man diligently going in and out of the VTM room or moving around to help customers in a patient and earnest manner. It is staff like him who makes us feel that they are doing their best to help customers and the long wait seemed less frustrating. i would give this review 5 stars for Kayden alone but i minus 1 star for the other staff who just merely tried to brush the poor lady off, also for the digital app not allowing the replacement of my POSB Passion card application.

Dhiraahhxx

August 24, 2025

2

The customer service department moves too slowly, taking too long to attend to the needs of the people. Irene one of the worker decided to attend to the individual who was cutting lines rather than giving any priority to those who were waiting in a long line. Come on POSB SENGKANG. You can do this so much better.