POSB Compass One Branch provides comprehensive full-service banking to the Sengkang community, operating as part of Singapore's trusted national bank network. Located on Level 2 of Compass One, this branch serves residents and shoppers with a complete range of personal and business banking services, from everyday transactions to financial planning solutions. As Singapore's neighborhood bank, POSB continues its legacy of making banking accessible and convenient for local communities, bringing professional banking services directly to where people live, work, and shop.
The branch offers all essential banking services including savings and current accounts, fixed deposits, loans, mortgages, insurance products, and investment services, supported by experienced banking professionals ready to assist with complex financial needs. Customers can access 24/7 digital services through DBS/POSB digibank for online banking convenience, while the physical branch handles transactions requiring personal attention. The innovative SMS Q service allows customers to secure their place in line remotely, receiving notifications when it's their turn, eliminating the need to wait physically in the branch queue.
Operating Monday to Friday from 10:00am to 6:00pm and Saturday from 10:00am to 2:30pm, the branch provides flexible banking hours that accommodate both working professionals and weekend shoppers. Located at #L2-05 within Compass One, customers can easily combine their banking needs with shopping activities. The branch can be reached at 1800 111 1111 for general inquiries, and customers can use the SMS Q service for queue management, with queue numbers available Monday-Friday until 5:30pm and Saturday until 2:00pm.
Visited the branch to request a replacement physical token, as the DBS app prompted me to key in a 6-digit number into the physical token in order to reset my PIN — despite the bank having largely phased out physical tokens. There were no other options provided within the app for PIN reset.
After queuing, I was attended to by a tall, bespectacled male staff member whose responses felt rather scripted and robotic. He stated that letters of authorisation are not accepted; only a Lawyer’s Letter or Court Order would be considered — and even then, the issuance of a token is subject to availability and takes 5–7 working days. He added that this applies equally to requests made over the phone or in person.
Unsatisfied, I approached another staff member who was much more approachable. She advised me to migrate to the digital token instead, and at least explained things with a smile.
Later, I contacted DBS customer service to request a physical token, but was again told to switch to the digital version. I was advised to visit a branch or use a video teller to reset the PIN. The request for a physical token was firmly denied.
I strongly suggest that DBS reviews the app instructions — it is confusing and frustrating to be told to use a device that is no longer widely supported or available. The lack of alternative reset options within the app and the rigid in-branch process made for a frustrating experience. That said, I appreciate the helpfulness of the second staff member who at least offered a more pleasant and solution-oriented interaction.
Camille Neo
Was given a slip of paper to write down the domination of coins i needed. I was in queue when a member of staff came over and asked me why did her colleague gave me the paper like i'm supposed to know. and just collect the slip of paper anyway. wasted my time waiting for no reason at all.
Kay
I was at the front of the unofficial queue, but staff refused to serve me, turning to the second person. It was only when this second person gave permission then the staff served me. That was rotten service. At first the manager still defended her but later apologized when he found that I meant business.
Pei Goh
My dad passed away last month, and on the day of his cremation, his mistress/girlfriend went to the bank claiming to be his spouse. She presented only his death certificate, and the bank froze his account based on that. We only found out about this the following week. Do banks not verify proof of relationship before taking such actions? 🤔🤔
Roger Poh
One of the worst POSB branches: always overcrowded. In contrast, OCBC next door is not plagued with the same problem.
This is the result when POSB closed down its branches eg the one at nearby Seletar Mall.
Fed up with this, I’ve moved my money elsewhere.
Neighbor first? Hahaha. Great joke.
Vienna Wing
Always long queue as per usual. I would like to praise this counter person who attended to me today, Ms Iryennie at c6. A malay lady with all smiles and warmth patience despite the crowd.
The not so high rating due to:
1) Lately i have visited twice and my queue number getting skipped so fast by one of the counter, same counter, same person, she kinda like wanna fast fast next next next type. The other counters will call the same number twice since it's crowded and everyone has been waiting ain't nobody is keeping their eyes on the screen for 15-30mins straight.
2) the SMS Q doesn't seems to work for me, both times i visited.
Dhiraahhxx
The customer service department moves too slowly, taking too long to attend to the needs of the people. Irene one of the worker decided to attend to the individual who was cutting lines rather than giving any priority to those who were waiting in a long line. Come on POSB SENGKANG. You can do this so much better.
Positive Reviews
WY
I was at the Branch on a Monday afternoon and it was quite crowded. However, bank staff, Sharon, was very friendly and patient in helping me to resolve issues regarding my helper's bank account. Overall I had a good experience at the Branch as the service staff there were all very helpful.
Peach
Was here to deposit coins for my children but was told that the machine is full, can no longer accept any more coins deposit. Made a feedback to Bank Manager Ms Nancy. Understand that the machine is mend by a third party. That also means that this third party never their job in ensuring that the coin machine is timely check and cleared when is about to reach the brim. Im pretty sure there is some kind of alerts that is time to clear but perhaps nobody cares. As customer, imagine carrying kgs of coins all the way to the machine but was told that is full, please come back later. Glad that Ms Nancy took my feedback seriously and proceeded to assist me in my other bank transactions. Special thanks to Ms Wong Kum Wah for her excellent service as well.
My impression of this branch was kind of bad earlier, but it has since changed for the better after what happened today. Thank you!
william chan
My experience with over the counter, Ms Karen was very helpful and trying her best to ensure things are done and works. Unlike my experience at dbs at Kovan hub which is my worst experience. Not helpful and not even want to move a bit of their body.
leezhenghui Michael
Thanks to the trainee at the counter 3 for assisting me with the activation of card application, she is very patient and handle things done without hiccups..
Ser Lin
Great experience at Compass One branch! Staff Tan Hui Zhuang was friendly, polite and helpful. Thanks for all the help! Really appreciate it!
Jasmine Chan
The customer service Soh Pei Fen is a super meticulous teller that she took the opportunity to help me practice my signatory to perfect it. I really enjoyed the attention the accuracy and she keeps repeating she cannot let it go due to strict restriction of the auditors requirements..
Honestly, I think she has given a tip top service, however it was taking so long that it took more than half and hour, that explains the long queue here.
Totally recommend this place and tip top service here!!
Andrew Tai
Yesterday afternoon, me and my wife was at this branch to renew, update & added some of our banking needs, we was served by a very nice, courteous & patient customer service staff (Ms Wendy) for helping us to fulfilled all our requirements whole heartedly under one roof. We sincerely appreciate & thanks her for making our banking experience great and made my day good. Keep it up and thumb up 👍
Again my warmest thank you for showing your great example of service. 👏👏👏 Cheers! 🤗
my c
This is a commendation for young staff named Kayden (or Caden?)
On 17 Jan between 1.30pm-2.30pm, i was at the branch to replace my POSB Passion Debit card which strangely was not allowed through the digital app. Was directed by the guy issuing queue numbers to the VTM. Though there were only 7 pple ahead of me, i waited for an hour before my turn as most pple seemed to have trouble using the VTM Anyway, there was the usual crowd and long queues and the few staff around were mainly helping to direct pple to the right queue. Standing out was the young boyish staff Kayden (or Caden?) who went all out patiently to help a senior lady having trouble with paying her large bill through AXS machine due to the daily transaction limit which she and I'm sure many were not aware of. She had queued for more than an hour at the VTM earlier just to increase the NETS debit limit to $5k but still payment was rejected by the AXS machine. She returned to the branch to find out the reason and despite explaining in desperation her issue , the guy issuing queue numbers at the entrance merely told her to re-queue at the VTM again. Fortunately for her the young boyish staff Kayden (or Caden) attended to her and brought her enquiry to the counter staff and only then realised that the daily transaction limit for AXS machines is $3k and her intended payment exceeded that amount She was then advised to pay via S.A.M instead and Kayden even told her where to locate it within the mall.
Throughout the whole time i was there, i observed this young man diligently going in and out of the VTM room or moving around to help customers in a patient and earnest manner. It is staff like him who makes us feel that they are doing their best to help customers and the long wait seemed less frustrating.
i would give this review 5 stars for Kayden alone but i minus 1 star for the other staff who just merely tried to brush the poor lady off, also for the digital app not allowing the replacement of my POSB Passion card application.
