Reviews for The Brick Shop - LEGO Certified StoreCompass One
lerwinne
1
My dad who is not fluent in English went to this outlet to look for Lego’s for my brother, the staff was extremely rude to both of them. Both of them started speaking in Malay, which my father understood they said “They only came to look, I climb up there take for them they also won’t buy”. Because of that, my dad bought the Lego to ‘surprise’ them. This is very unprofessional as it’s their job to assist customers who are interested in buying, and not treat customers unfairly just because they are unable to speak ‘proper English’. Not only that, this isn’t the first time this have happened, when I went there with my brother they treated us coldly as they thought we can’t afford it. Just because both me and my brother are not “well dresses” does not mean we can’t afford it. I hope this feedback would improve your hiring standards in the future, and not just hire anyone that has a unprofessional service attitude.
Tay Joerynn
1
Bought an ultimate collection Lego set from them two days ago. Open up and noticed damages. Despite terms stated on the receipt that exchange allowed within 7 days, which was never out intention but only for a proper set, Pamela of the store refused to assist to handle but push responsibility. She also Informed that the boss Eric suggest to go to court when we requested to speak to the management. As a customer we can afford to lose the @$300 but such a big store cannot honor their terms of sales as stated in the invoice.
Totally disappointed with the service. Will never step into the store again.
I don't even want to give a single star but Google doesn't allow.
Buy at your own risk.
David Chandra
1
If you check the other 1 star review here you will notice the pattern- the unbelievably rude staff! Gosh.. and I thought Lego shop is suppose to be child friendly lol. The shop itself is proper and quite complete. Of the 2 staff we saw today one is ok, the other one though.. wow she has problem with kids for sure 😅 …
Nursheen Lissa
5
A Chinese lady not sure what’s her name but she had her hair put on space bun and butterfly clips, She’s so generous and super patience and kind. 🩷 the store should have people like her more. …
Jackson Tan
1
I went to lego store few days ago and i asked for assistance from the chinese staff that have red hair , the way she talk to me and my kids was very rude , she was busy playing her phone at first i had to call her 3 times in order to get her attention , very unhelpful and she kept on coughing , her mask not even fully covered. So unhygienic! Please wear your mask properly/ see a doctor if you are sick , because u are working around with the environment that involves with kids! Will never come again...