Compass One • Food • Parking
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Rating Summary

4.7

15 reviews

5
100%
4
87%
3
73%
2
60%
1
47%

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Reviews for W Optics

Khoa Nguyen Tran

Khoa Nguyen Tran

5

This is my favorite optical shop in Sengkang. I've been getting glasses for my family here for many years. The staff are incredibly friendly and knowledgeable, always recommending the most affordable options that suit our needs. Their after-sales service is excellent as well; I can always return anytime for any issues. Highly recommended!

Huiming Ee

Huiming Ee

5

There was no customer when I stepped in and the 2 female staff Jess and Janet served me. Friendly and professional service given, especially the optician Janet that helped to measure my eyesight. She is quite patient and meticulous. Overall a pleasant experience at W Optics.

aloysius lim

aloysius lim

5

Janet was very helpful with her service. Lost a screw on my glasses which she provided promptly with a new screw without any hesitation and declined any form of payment as well

Ang Gladas

Ang Gladas

5

Praise to the lady with good service and knowledgeable. Helped me to adjust my spectacle frame where the other optical shop was unable to do so.

Agnes Yip

Agnes Yip

5

Steven is very patient, kind and accomodating. I am very happy with his service. I would definitely go back to him in future. Kudos to you Steven 👍👍 …

Myla Flordeliz

Myla Flordeliz

5

I purchased an eyeglasses at W Optics Compass One outlet. Steven is very helpful and accommodating. Good job for your good customer sevice!

Jaimes Tan

Jaimes Tan

1

Subject: Complaint Regarding Poor Service at W Optics, Compass One I am writing to express my dissatisfaction with the service I received at W Optics, Compass One, on January 31, 2025. I was assisted by an employee named Steve regarding the replacement of my broken SwissFlex frame. Steve initially assured me that the replacement could be done. However, after I made the payment, he informed me that the frame needed to be sent back to the factory for replacement, which would take a few days. This was unexpected and disappointing, as I had assumed the replacement could be done on-site. Since I urgently needed my prescription glasses, I inquired about getting a simple single-vision lens with a new frame instead. Steve assured me that, despite the Chinese New Year period, he would try to arrange express service, and the new glasses should be ready by February 3 or 4. He also promised to inform me once they were ready. Unfortunately, I did not receive any updates or calls from him by February 4. When I contacted the store myself, I was shocked to learn that they did not even have my record in their system. This experience has been extremely frustrating and disappointing, especially given the urgency of my need for prescription glasses. I would appreciate it if you could look into this matter promptly and provide a resolution. Thank you for your attention. I look forward to your swift response.

Apple L

Apple L

5

Very good service from Steven. Really appreciate his kind and attentive service for my boy. Will definitely introduce my friends and family here! Thank you Steven 😊 🙏! …

Itsme Mahalia

Itsme Mahalia

5

Stephen was very very helpful when we changed my youngest child’s glasses. I usually find him to purchase prescription glasses and/or contact lenses for my family. Thank you Stephen!

Elrica Goh

Elrica Goh

5

Steven has been very helpful with all my eye needs. 10/10 for service & advice