iStudio Compass One

My recent experience with iStudio Compass One left much to be desired. I’ve ordered the latest iPhone and came to this outlet to collect it. I was asked to sign an acknowledgment note before even receiving the iPhone, which I found to be quite unusual and concerning. The sales representative I interacted with also exhibited a rather dismissive attitude including a noticeable sigh and a rude waving of his arm while saying “No, bring it back to Apple store. We are the reseller” when I enquired on post customer service support should there be issue with the product I’ve purchased. It’s his tone of voice and the body language that put customers off. Perhaps, he just wants to be a reseller, so don’t expect customer service.

Attitude of male sales staff is not typical of my usual Apple experience. “It’s like this”, “nothing you can do” etc. These are not words I usually hear from Apple sales staff. I walked out of the store as disinterested as he was. I will bring my business elsewhere. Thanks, but no thanks.

I visited Compass One’s iStudio on 9 May 2025 at around 1.20pm, with the objective of wanting to learn more about Mac Mini. Unfortunately, my experience was disappointing. I was served by this male staff wearing glasses and he was very unhelpful. When I asked about connecting Mac Mini to a non-Apple external monitor, he replied me he doesn’t know because here they are only selling Apple products. When asked if Mac Mini is using USB-C, he responded dismissively saying that “Oh in that case you can go and try lor! If it doesn’t work it’s not my problem.” I felt appalled by the way he replied me. Firstly he did not answer my question. Secondly, his tone sounded challenging rather than helpful. When I asked again if he knew what my question was, he continued saying “Since you say can then you go ahead and try lor!” His colleague who was standing nearby did not intervene to assist the situation. I decided to walk out of the store. It was a horrible experience for a customer who walked in wanting to learn more about your product. As a customer, I expect better service, especially when seeking guidance on your products. I have already reached out to [email protected] but no response from them.

came in just to see the new iphone 16 colours, employee stood in my way to clean the phones. Minded my own business looking at it he asked me what I want, and i told him i wanted to see the iphone 16, tried to ask a question. He just grunted yea and ignored me. Terrible no wonder the rating so low

Got one salesman Henry Pua who simply is not interested to do sales. Suggestion : change job. Don't be frontline facing customers . You will chase potential sales away

Today I went to istudio at Compass One n enquiry about iPad but both staffs (male) is not helpful n reluctant to talk. Treatment was very bad, like I had own them money. I’m there to buy not asking for free items.

Misleading Information and Unhelpful Service at iStudio I visited iStudio with the intention of purchasing a new Apple Pencil that’s compatible with my iPad. Unfortunately, my experience was quite frustrating. The salesperson informed me that the version of the Apple Pencil I needed was no longer available and claimed it was no longer being manufactured. He even went so far as to confidently suggest that no other stores would have it either. When I asked if other Apple stores still stocked the product, he denied it, suggesting I purchase a third-party brand pencil instead. Despite not being pushed into making a purchase, I felt misled by the inaccurate information being provided. After checking the official Apple website, I discovered that the version I was looking for is still available, which left me feeling quite cheated as a customer. I understand that sometimes stock can be an issue, but providing incorrect details about a product’s availability is unacceptable. I also felt that the salesperson’s recommendation of a non-Apple brand was a bit too pushy, especially given the situation. I hope that iStudio takes customer service more seriously in the future and ensures their staff are better informed about the products they sell. I’ve always trusted Apple products and expect their resellers to maintain the same level of quality and honesty.

You should sack the staff guy manning the shop on 6th Dec 2023 3:40pm! I am all ready to purchase the Apple Watch Ultra 2 but he refused to show me a sample. Very horrible attitude. Why you keeping him? Low pay? 🤦🏻 …

Racist experience today. The person only approach and serve chinese customers. I was there twice that day and he completely ignored me. Second time of that day i came again to ask if accept shopee pay, he say dont have (other stores accept) in the most rudest way. I said that online showed that they do accept that payment method now for stores and he say dont” if online means online!”. My partner when to ask if accept grab pay instead and he just walk away and ignored. Completely racist. When we walk out, we saw he approach Chinese customers and was smiling and helping them. Please fire this employee