Very bad memory. Waiting more than half and hrs. When no customers in tge bank. They behind talking. And just let me sit there wait waste my time to sk outlets
Charmaine Khoo
5
I would like to appreciate Michelle for providing me with excellent service when I went to the branch to request for 2 statements that somehow did not appear on my e-statement online. She was knowledgeable, professional and manage to get them printed in a day, although i understand such requests can take up to 5 days. Thanks again for understanding the client’s situation and did your best to help.
V. Yeo
1
Disappointing Service at OCBC Sengkang Compass One Branch
I am extremely disappointed with the service at OCBC’s Sengkang Compass One branch. The coin machine has been perpetually out of order—this has been the case for at least four separate visits I’ve made. Despite the ATM having a “Call for Help” feature, I waited over 10 minutes for assistance, only for staff walking by to casually remark that they were busy. It appears only two staff members are appointed to help, making the wait frustratingly long.
To make matters worse, the staff I encountered were consistently unfriendly and dismissive. A basic level of courtesy and customer care seems to be lacking at this branch. As a loyal customer, this experience has left me feeling neglected and frustrated.
I hope OCBC can take steps to improve the functionality of their equipment and the attitude of their staff at this branch. Customers deserve better service and support.
Hu Jiaxuan
3
Visited 25 Jan, 5pm to withdraw new notes.
This was after i browsed the website and confirmed that there were still new notes available. However the two new notes machines were not in service.
Why is that so?
Angeline K
2
Had a not so great experience with I’m not sure if she’s the financial advisor or what as I asked for her name card she says name card only given to existing customer which I’m in doubt as how she knows if I’m not an existing customer. My experience with OCBC were great so far until I met this young lady name Cai Yan.
Visited your outlet on Tues morning to enquire about 360 saving’s interest, she conveniently turn her screen to me and tells me it can be found online on their website. And the different categories to achieve to get different % can be found there too when she scroll down. I ask for the average rates if I able to complete the mission, she just read to me again first $ get how many % in total 7%+ which I know its not the rates I’ll be getting.
To be frank, I want to understand more to clear my doubts because I’m comparing the rates before I decide to deposit so I approach someone whom I think may be able to assist but unfortunately.. anyway she’s young I hope the bank do train them to be more helpful. Those staffs at the main door were very approachable and nice.
Keith Lim
2
I visited an OCBC branch today and found the environment bright and pleasant, creating an inviting first impression. However, my experience with the staff at ticketing counter was less than satisfactory.
The staff displayed an unhelpful attitude, which made the interaction feel unwelcoming. Unfortunately, they did not provide any alternative solutions to address my concerns, leaving me with the impression that they were unwilling or unable to assist.
Overall, while the branch itself was visually appealing, the lack of proactive support and solutions from the staff significantly impacted my experience. I hope the bank can work on improving staff training to provide a more customer-focused service.
Cyril Lim
1
2.15pm arrived at this branch, despite the closing time to be stated at 2.30pm and was told they had stopped teller service at 2pm. Lame. Next time update your branch hours to 2pm instead of 2.30pm.
Ron P
1
Think they need to send their customer service frontline staff for training, service is lousy
O M
1
was going to deposit $100k but due to the rude service i went to the bank opposite of ocbc
most of the staff were really polite except one chinese woman in her 40s/50s in white shirt at the ticketing counter who was really rude and disnissive, with an attitude problem.
100k is not much but i at least expect a decent amount of service
Suan Y
1
Set up a Business account online on a Friday. Found out that the account is not right for my business and wanted to close the account. I was informed that I had to be present physically at the branch to close the account and I will be charged $50 to close the account for 3 working days of trying out the account. Worst of all is the ridiculously low level of customer service over the counter. I greeted the bank officer enthusiastically only to be shown a black face with no return greetings. At the end of the transaction, there was no thank you or goodbye even after I extended my thanks verbally to the officer. What is up at OCBC? Why are the staffs at OCBC so unhappy and have to vent their frustrations at their customers? Singapore hasn't stepped up it's service level since independence and many MNCs are overlooking Singapore for its lack of customer centric service standards.