I went to Popular at Compass One today, just to get a pen refill. At the counter, I was assisted by a gentleman named Adam Yong. While making payment, I tried to insert the refill into my pen but it didn’t work—turns out the spring was missing. Long story short, Adam went the extra mile to search around and found it for me. Truly impressed with his service! I feel he deserves a proper shoutout and review—that’s what great customer service looks like.
Dr Reviews
4
This outlet is not amongst the biggest Popular Bookstores.
Still it carries an array of products ranging from textbooks to workbooks to assessment books to dictionaries, stationary products, gift articles, IT products and even some basic electronic products.
You can purchase printers here and toners too. Laptop bags, school bags and other accessories as detailed in the attached pictures are sold here.
You can also find calculators of different specifications catering to different academic levels, all kinds of pens and pencils.
Despite all these positives , they still have a huge drawback. One can't confidently walk into the store expecting to find what one intends to purchase. And that's a bit of a pain. Also not all staff are knowledgeable. The one assigned to me certainly wasn't.
Joel Tan
5
One Piece TCG available here! do keep a lookout for Pokemon TCG restocks!
Li xinle
1
I approached an Indian lady staff member and told her I wanted to exchange two Harry Potter books for other items, as I had bought the wrong ones. I specifically mentioned that the books were from the NEX outlet, and she nodded, confirming it was okay.
At around 3:04 PM, I selected multiple products worth $29.91 and returned to the same staff member to process the exchange. I clearly stated, “I want to exchange the Harry Potter books for these items.” She acknowledged this and called an older woman for assistance.
The older woman informed me that opened books (one of mine had its plastic packaging removed) could not be exchanged in the future. She then repeatedly asked if these were the books I wanted to exchange, and I confirmed. She instructed me to get another first Harry Potter book, which I assumed was for scanning purposes, so I retrieved a sealed copy.
After scanning both books, she calculated the total as $29.91. Everything seemed fine until she asked the Indian staff member to complete the transaction. However, instead of processing the exchange, the Indian lady scanned all my items and charged me for them. I paid without realizing the mistake and then asked, “Wait, if this is an exchange, shouldn’t I not be paying?”
She called back the older woman, who became visibly irritated and snapped, “I asked you multiple times if these were the books you wanted to exchange. You said you bought the wrong book and wanted to exchange it for the one you brought me.”
At this point, my friend stepped in and clarified, “She’s here to exchange the books she bought from NEX for other products here.” The older woman suddenly realized her mistake—despite me having mentioned earlier that the books were from NEX. She had not understood this and had assumed I only wanted to swap the books for different editions. Frustrated, she grabbed the Harry Potter book and threw it into a basket before processing my refund.
Her tone then became calmer, but the items I had chosen did not add up exactly to $29.91, so my friend and I had to pick out additional candy to match the amount. Despite adding two sweets, the total was still short, and the older woman, now visibly annoyed, signaled her frustration to the Indian lady.
Eventually, we selected four sweets, bringing the total to $30.21, requiring me to pay an extra $0.30. Even after completing the transaction, the older woman continued displaying attitude and signaling her irritation.
please educate staff on importance of respect and dignity; make sure they have the ability to communicate and process misunderstandings without lashing out at members of the public.
Javier Tan
4
Generally good service, well stocked.
William Lu
5
Opening hours have changed due to Covid-19 situation. It has changed to open 11:30AM only. There was a queue on opening when I was there to scan and temperature measurement.
Overall of the store is fine. Bigger entrance has been closed to small one at the side. It is good place to buy stationery still.
I purchased printer from here before circuit breaker happened, the price was different between the one on the shelf and scanned at cashier, however the cashier still honor the price st the list. It is good thing unlike few other shops which just tell you the price different at cashier and forced to pay the one at cashier.
S Y
5
Besides their usual good range of stationery, I have recently discovered that Popular is also a good place to get snacks. My niece, my mum & I like these Japanese biscuits shown in the photos.
Gregory Athanasius
5
Located on the third floor of Compass One shopping mall, you will be greeted with a range of books, magazines,
users can buy Education, Children's, Teens Books from Educational Publishing House Pte Ltd (EPH), Pop Bazic, 童悦坊 & much more at POPULAR Official online and retail outlet.
Mohd Hafiz
1
I bought a lower bank few days back. Was promptly told to make payment by an auntie, when I wanted to buy some stuff for my son. Brought it home and it didn’t work. Was told there’s an online warranty, for 1 year but they wouldn’t want to refund or change the power bank for me. Was served by a lady at the cashier, and a guy with glasses.
Elaine Wong
5
Haha they sell BT21! The Cooky cushion is SGD$72!!