I was at the Branch on a Monday afternoon and it was quite crowded. However, bank staff, Sharon, was very friendly and patient in helping me to resolve issues regarding my helper's bank account. Overall I had a good experience at the Branch as the service staff there were all very helpful.
F L
3
Visited the branch to request a replacement physical token, as the DBS app prompted me to key in a 6-digit number into the physical token in order to reset my PIN — despite the bank having largely phased out physical tokens. There were no other options provided within the app for PIN reset.
After queuing, I was attended to by a tall, bespectacled male staff member whose responses felt rather scripted and robotic. He stated that letters of authorisation are not accepted; only a Lawyer’s Letter or Court Order would be considered — and even then, the issuance of a token is subject to availability and takes 5–7 working days. He added that this applies equally to requests made over the phone or in person.
Unsatisfied, I approached another staff member who was much more approachable. She advised me to migrate to the digital token instead, and at least explained things with a smile.
Later, I contacted DBS customer service to request a physical token, but was again told to switch to the digital version. I was advised to visit a branch or use a video teller to reset the PIN. The request for a physical token was firmly denied.
I strongly suggest that DBS reviews the app instructions — it is confusing and frustrating to be told to use a device that is no longer widely supported or available. The lack of alternative reset options within the app and the rigid in-branch process made for a frustrating experience. That said, I appreciate the helpfulness of the second staff member who at least offered a more pleasant and solution-oriented interaction.
Peach
5
Was here to deposit coins for my children but was told that the machine is full, can no longer accept any more coins deposit. Made a feedback to Bank Manager Ms Nancy. Understand that the machine is mend by a third party. That also means that this third party never their job in ensuring that the coin machine is timely check and cleared when is about to reach the brim. Im pretty sure there is some kind of alerts that is time to clear but perhaps nobody cares. As customer, imagine carrying kgs of coins all the way to the machine but was told that is full, please come back later. Glad that Ms Nancy took my feedback seriously and proceeded to assist me in my other bank transactions. Special thanks to Ms Wong Kum Wah for her excellent service as well.
My impression of this branch was kind of bad earlier, but it has since changed for the better after what happened today. Thank you!
william chan
5
My experience with over the counter, Ms Karen was very helpful and trying her best to ensure things are done and works. Unlike my experience at dbs at Kovan hub which is my worst experience. Not helpful and not even want to move a bit of their body.
leezhenghui Michael
5
Thanks to the trainee at the counter 3 for assisting me with the activation of card application, she is very patient and handle things done without hiccups..
Camille Neo
1
Was given a slip of paper to write down the domination of coins i needed. I was in queue when a member of staff came over and asked me why did her colleague gave me the paper like i'm supposed to know. and just collect the slip of paper anyway. wasted my time waiting for no reason at all.
Ser Lin
5
Great experience at Compass One branch! Staff Tan Hui Zhuang was friendly, polite and helpful. Thanks for all the help! Really appreciate it!
Jasmine Chan
5
The customer service Soh Pei Fen is a super meticulous teller that she took the opportunity to help me practice my signatory to perfect it. I really enjoyed the attention the accuracy and she keeps repeating she cannot let it go due to strict restriction of the auditors requirements..
Honestly, I think she has given a tip top service, however it was taking so long that it took more than half and hour, that explains the long queue here.
Totally recommend this place and tip top service here!!
Andrew Tai
5
Yesterday afternoon, me and my wife was at this branch to renew, update & added some of our banking needs, we was served by a very nice, courteous & patient customer service staff (Ms Wendy) for helping us to fulfilled all our requirements whole heartedly under one roof. We sincerely appreciate & thanks her for making our banking experience great and made my day good. Keep it up and thumb up 👍
Again my warmest thank you for showing your great example of service. 👏👏👏 Cheers! 🤗
Kay
1
I was at the front of the unofficial queue, but staff refused to serve me, turning to the second person. It was only when this second person gave permission then the staff served me. That was rotten service. At first the manager still defended her but later apologized when he found that I meant business.