Hi! We were served well by staff named Kim - a Pinoy guy who looks Malay. He is alone at the counter but he managed to do a great job without rushing his job to serve others. :) Thank you for helping us with our purchase.. certainly awesome 😎 …
Moe Oo Zaw
5
I was attended by Kim during my visit today (02 Aug 2025). He is very helpful in every ways. Patiently answered all my queries. Explained in details and recommend to best suit to my requirement. Thank you for your kind help and excellent professional service, Kim.
Jayee Chew
5
Hi, have just bought a phone from this place n handle by Staff Kim who is solo managing and very patience with customer. He is also very detail in explaining the phone plan and charges plus any answering any questions i have. Most importantly, he always engaging with a smile. Good service!
Qiuling
5
Walked in on a Sunday afternoon and was promptly served by Kim who was the only staff managing the entire shop. He was patient, detailed oriented and cheerful in disposition. Keep up the excellent work!
Doris Lam
5
I recently visited your branch and was assisted by Winnie. I wanted to take a moment to highlight her exceptional customer service. She was patient, knowledgeable, and went above and beyond to address my needs. Her friendly demeanor and professionalism made my experience smooth and pleasant.
Jowee Caj
5
I went to Starhub at Compassone and the staff, Kim who attended to me was very helpful. He did the renewal of my plan so swiftly in just less than 3 mins. He also offered available corporate plans which will enable me to save money. Thanks for the good service, Mr. Kim!
Ann Snow
5
Kim give us a good service. He introduce me the plans of my Mobile phone which makes
Me want to renew my contract and with hisnservice also i sign up for a broadband service for my house.
Emil Sim Wei Yang
5
A huge shoutout to **Winnie** at StarHub for her exceptional service! She took the time to understand my needs and recommended the **perfect mobile plan** that saved me money without compromising on what I needed. Her advice was honest, detailed, and truly customer-focused—no pushy sales tactics, just genuine help.
Thanks to Winnie, I’m now on a better plan with lower monthly costs. If you’re looking for someone who actually cares about your needs, ask for Winnie
j C
1
Subject: Complaint Regarding Unsafe Router and Poor Customer Service Staff Leelra at 2.50pm.
Dear StarHub,
I am extremely disappointed with the recent experience involving your customer service and equipment provided. I was given a router that became excessively hot and posed a serious fire hazard. This issue arose just 24 hours after installation, yet I was told to resolve it directly with the router manufacturer rather than StarHub.
To make matters worse, I was charged for a replacement router despite the fact that the original unit was faulty and dangerous. I attempted to escalate the matter and requested to speak with a manager on three occasions, but was repeatedly redirected to the IT team with no resolution.
This experience has been frustrating and unacceptable. I regret renewing my contract—it feels like a never-ending game of passing responsibility. I expect a proper investigation and fair resolution to this issue.
Lastly, I was told to sign the work order as this is the way Starhub manages this "replacement" of the router. In no way this is a replacement, this is indirectly selling another item and placing it on my bill as my responsibility.
Kamalakannan Prajitha
5
Mr Kim service was very good polite enough to explain new offers even he running one-man show that crowded day when I visited 5 June 2025 much appreciated service