StarHub Compass One serves as an Exclusive Partner location, providing comprehensive telecommunications solutions to the Sengkang community with Singapore's leading mobile, broadband, and digital services. As one of Singapore's major telecommunications providers, StarHub offers cutting-edge 5G connectivity with over 99% coverage nationwide, ensuring residents stay connected with superfast speeds and reliable service. The store operates as a full-service center for both individual and corporate customers seeking the latest in digital communication technology.
The outlet specializes in StarHub's complete range of services including new 5G Star Plans with 100GB data and free roaming across Asia Pacific, Device Plans featuring the latest smartphones with 2-year contracts, and flexible SIM-only options. Corporate customers can access the Individual Scheme (CIS) plans with exclusive discounts and enhanced benefits. Current promotions include 28 off for Device Plans, early bird pricing on 5G plans, and complimentary cloud gaming access through GeForce NOW, plus 0 monthly savings for new sign-ups.
Located at #B1-09, the store operates daily from 11:00am to 9:00pm, staffed with knowledgeable specialists who assist with sales transactions, port-in requests, and new sign-ups for mobile, TV+, broadband, and Digital Voice services. The location accepts both physical and electronic Compass One vouchers, making it convenient for shoppers to upgrade their telecommunications needs. Contact the store at 6819 0733 for personalized consultation on the best plans suited to individual requirements.
Subject: Complaint Regarding Unsafe Router and Poor Customer Service Staff Leelra at 2.50pm.
Dear StarHub,
I am extremely disappointed with the recent experience involving your customer service and equipment provided. I was given a router that became excessively hot and posed a serious fire hazard. This issue arose just 24 hours after installation, yet I was told to resolve it directly with the router manufacturer rather than StarHub.
To make matters worse, I was charged for a replacement router despite the fact that the original unit was faulty and dangerous. I attempted to escalate the matter and requested to speak with a manager on three occasions, but was repeatedly redirected to the IT team with no resolution.
This experience has been frustrating and unacceptable. I regret renewing my contract—it feels like a never-ending game of passing responsibility. I expect a proper investigation and fair resolution to this issue.
Lastly, I was told to sign the work order as this is the way Starhub manages this "replacement" of the router. In no way this is a replacement, this is indirectly selling another item and placing it on my bill as my responsibility.
Yrika Chan
Female staff (didn’t get her name, but I’m seeing similar experiences with a female staff as well so perhaps it’s the same one) had no ounce of customer service in her. Came to renew phone and couldn’t decide with the color of the phone as I wanted white but they didn’t have it. When I came back again, she reminded me in a rude tone “I told you just now we only have green and blue” No sign of wanting to help and advice where I could get the phone and overall seemed so unfriendly to help. I understand no staff owes us anything, but the decency to have politeness and respect is the bare minimum.
I gave the extra one star for the other male staff I interacted with the day before. I asked if they still had iPhone 15, and though it’s just a simple question and answer, he replied in a friendly tone that they only have the 16. And I could overhear him at the counter, having a friendly conversation with customers and remaining calm when trying to explain to an elderlt
customer.
I would also suggest putting up the banner on what phones, colours and series they have in stock so customers wouldn’t need to have to wait and ask.
I don’t think I’ll be coming back here for any services.
Anderson
My wife was attended by the staff, Kim, on 14th May 2025 at around 8pm. He is by far the worst telco staff who lacks the most basic customer service skill. Starhub should send this staff for training before he piss off more customers.
Positive Reviews
A3 Bakery
Hi! We were served well by staff named Kim - a Pinoy guy who looks Malay. He is alone at the counter but he managed to do a great job without rushing his job to serve others. :) Thank you for helping us with our purchase.. certainly awesome 😎 …
Moe Oo Zaw
I was attended by Kim during my visit today (02 Aug 2025). He is very helpful in every ways. Patiently answered all my queries. Explained in details and recommend to best suit to my requirement. Thank you for your kind help and excellent professional service, Kim.
Jayee Chew
Hi, have just bought a phone from this place n handle by Staff Kim who is solo managing and very patience with customer. He is also very detail in explaining the phone plan and charges plus any answering any questions i have. Most importantly, he always engaging with a smile. Good service!
Qiuling
Walked in on a Sunday afternoon and was promptly served by Kim who was the only staff managing the entire shop. He was patient, detailed oriented and cheerful in disposition. Keep up the excellent work!
Doris Lam
I recently visited your branch and was assisted by Winnie. I wanted to take a moment to highlight her exceptional customer service. She was patient, knowledgeable, and went above and beyond to address my needs. Her friendly demeanor and professionalism made my experience smooth and pleasant.
Jowee Caj
I went to Starhub at Compassone and the staff, Kim who attended to me was very helpful. He did the renewal of my plan so swiftly in just less than 3 mins. He also offered available corporate plans which will enable me to save money. Thanks for the good service, Mr. Kim!
Ann Snow
Kim give us a good service. He introduce me the plans of my Mobile phone which makes
Me want to renew my contract and with hisnservice also i sign up for a broadband service for my house.
Emil Sim Wei Yang
A huge shoutout to **Winnie** at StarHub for her exceptional service! She took the time to understand my needs and recommended the **perfect mobile plan** that saved me money without compromising on what I needed. Her advice was honest, detailed, and truly customer-focused—no pushy sales tactics, just genuine help.
Thanks to Winnie, I’m now on a better plan with lower monthly costs. If you’re looking for someone who actually cares about your needs, ask for Winnie
Kamalakannan Prajitha
Mr Kim service was very good polite enough to explain new offers even he running one-man show that crowded day when I visited 5 June 2025 much appreciated service
Lee Zi Ying
Very good service by Kim! He was very friendly and eloquent, explained every detail to us patiently :)
Ghislaine Zhang
Attended by Mr Kim.
Very approachable and knowledgeable.
Attentive and patience to assist us in our experiences as a new home owner getting broadband. Thank you So much
Wing Wing
It's a help center for basic issues & there was only one person in attendance. For any issues other than simple problems, you'll have to visit their nearest major centre at NEX.
