The Angku kuehs that bought here are the ugliest that I ever saw. Ruined the brand reputation. Lesson learned—please insist to check before the payment or grab it yourself if they allowed, it’s not exchangeable or refundable once sold.
Bosco Lim Hearted Moments
5
The staff at this outlet are very hardworking, and also patient to explain to me that I can actually claim the value of the voucher, instead of restricting my selection to just marble or banana cake (gifted by a friend who have his 2nd kid). She said it's worth $10.80. Then she went back to packing, and never fail to notice if there's movement behind, requiring her attention. And the cashier is also very calm to handle all the 10338th ways to make payment and inputing into the cash register, I used my Shopee pay for the remaining balance.
Yuni Pradnya
1
They gave me the wrong item. When I called, the first thing she said was, “The one you received is more expensive than the original order,” without any apology. I explained that I called because I don’t like the item I received and want my original items back. When I went back to Compass One, all she said was, “Hello, here,” again without apologizing. When you make a mistake, at least say sorry
Vj R
4
Compass one Bengawan solo
The staff told me the price of 1 pack of ondeh ondeh $3.60
I took another with Kueh lapi
When I paid...cashier said 8.90
Why. Each item charged separately
This is really disgusting for a company to mislead a customer
KL Cheong
2
The staff at Compass Point Outlet was very disappointed, and their attitude was very rude. I stood by the counter, and one of the staff members asked me to go to the cashier after choosing, telling me not to obstruct their work while I was waiting. When I entered the shop, no one attended to me until I called for assistance. Then, one of the staff members responded very slowly. I bought four boxes of lapis cakes and asked them three times to please cut them into small pieces. They took a long time at the counter, and I thought everything would be fine, but in the end, the cakes were not cut into small pieces!
I hope you will take steps to improve your service, as this was a frustrating experience for me as a customer.
J Nk
2
Staff lacks training. Mooncake promotion doesn’t apply to ShopBack. Pls educate your staff
Kim Mi
1
Bought a pack 3 Kueh but 1 is spoilt. Have a picture and receipt.
Keith Kum
4
Have a pleasant experience at Compass 1 outlet with my mother. Were there yesterday collecting our pre ordered party cakes.
Impeccable & hospitality by
* Ms Emily Zhang*
Her lovely smile & attentive warmth services definitely make the session even more memorable.Will go back to look for her for my next order.
Thank you Ms Emily
Thumps up!!!👍
Michelle Yeo
5
Yummy local kuehs. Love the sugee biscuits and the pandan kaya cake too!!!
Derrick Lim
1
Terrible service! 👎🤬Wanted to buy sliced chocolate hazelnut cake but it was not available on the shelf. Thus, i asked if i could buy the whole cake and have your staff help me cut into slices (as we cant cut cake) and had to drop off(hang at door) the sliced cake immediately for different households that has covid, thus we cant repack it at home! Was met with a straight NO! WE CANT DO THAT, WE HAVE LAW HERE. lol nevermind, just as i was about to leave, she ran after me and told me she have what i wanted (?) so i agreed to buy and told her to seperate into 2 batch. End up after paying, she told me THEY HAVE LAW, CANNOT SEPERATE PLASTIC (?) Asked me to pay for another bag. Lols isnt it funny? Can give me 2 boxes but cannot pack in 2 bags when i asked to seperately pack them before i paid? If i knew this was the case i would have bought them seperately. They are super not flexible and plain RUDE! i dont owe anyone a living, communicated politely to be met with all these. If you are unhappy to be working there, just find another job lah. 😵 worst experience at bengawan solo and will never patronise this outlet anymore!