Hong Leong Finance at Compass One represents Singapore's largest finance company, bringing over 60 years of trusted financial expertise to the Sengkang community through comprehensive banking and loan services. Located at #02-35 on Level 2, this branch operates as part of a 28-branch network that has established Hong Leong Finance as an award-winning leader in personal and corporate financial solutions, particularly recognized as "The SME Specialist" for their dedicated support of small and medium-sized enterprises throughout Singapore's business landscape.
The comprehensive service portfolio includes personal banking solutions such as fixed deposits, savings accounts, mortgages, home loans, car loans, share financing, and priority banking services, alongside extensive corporate offerings including business loans, hire purchase financing, cash management, trade finance, risk management, investment services, and debt and capital market solutions. With 12 specialized SME Centres integrated within their branch network, Hong Leong Finance provides customized financial solutions tailored to business needs, ensuring both individual and corporate clients receive personalized service that addresses their specific financial requirements and goals.
Hong Leong Finance Compass One operates weekdays from 9am to 4:30pm and Saturdays from 9am to 12pm, providing accessible financial services with dedicated contact lines for private banking (+65 6415 9888) and corporate services (+65 6415 9797). Contact them at +65 6384 3696 for personalized financial consultation that leverages their extensive experience and comprehensive product range. As part of Hong Leong Group Singapore and ranked among the "Top 100 Singaporean Brands 2022," this branch delivers the reliability, expertise, and personalized service that has made Hong Leong Finance the trusted financial partner for individuals and businesses seeking comprehensive banking solutions.
Based on 15 reviews
Out of 235 shops
Not enough ratings
Geraldine Goh
Terrible service. Waited 2 hours and it is still not my turn. No digital services and you can only renew your fixed deposit over the counter. A piece of advice for customers would be to press the button for a physical ticket and come back 1 hour later
Phua Tze Hiew
All the staff are diligent n friendly, can see they tried their best to deliver good service despite the long waiting time (esp during their peak period). Good job!
Karen Teng
We walked into Hong Leong Finance at Compass One on Tuesday 27/5/25 around noon as there wasn’t any customers. Received excellent service from Ms Stephanie Wong who helped us opened an account. She was detailed in her explanation, patient and had pride in her work. It was obviously a routine daily task for her but during our interactions, she made us feel we are valued customers. There was so much paperwork for opening a new account and it would take about an hour to complete. She advised us to return after our lunch and said she would continue to attend to us later. It was assuring because for such important matters, continuity is key. And being served by a professional with positive body language (eye contact, good & discreet communication skills, no cigarette odour) means Hong Leong Finance places much emphasis on the quality of its frontline personnel. We later found out that Ms Stephanie Wong is an excellent service superstar. We truly agree. PS: I read the autobiography about Mr Kwek Leng Beng. He is the main reason why we finally decided to open an account at Hong Leong Finance. Thank you very much for your contributions to Singapore 🇸🇬
Jac Moses
The counter service staffs are all very kind and friendly. Thumb up and keep up the good job :)
Lim Chun Kiat
Great customer service at Compass One Branch.
Michelle Eu
The experience at Hong Leong Compass One is pleasant. Staff were extremely helpful and warm. Downloaded HL App and they were patient to explain the use. Thanks Stephanie and Elijah.
Glen Toh
Very efficient service from counter staff and manager who patiently advice on the FD renewal process and other steps to submit documents for auto renewal via online forms without having to pay the physical visit. Kudos to team!
Anna Wu
I am writing to express my extreme dissatisfaction with the service I received at a Hong Leong Bank at Compass One on 15/4 2.30pm. My experience was marred by an unreasonably long waiting time was almost 2hrs to process my fixed deposit. This is unacceptable, especially considering you have 5 counter staff and I could see that only 1 was effectively serving customers from 2.30-3.30 and another 1 began serving from 3.30. The waiting time received, how it fell short of expectations. This experience has caused me significant inconvenience and frustration. Fortunately, the counter staff no 3 who served me were nice and friendly. I believe that Hong Leong Bank should take steps to improve its customer service, specifically by reducing wait times, looking into digital process to help staff to work on efficiency.
Jessie Teo
Counter staff very polite and quick service.
ALICE TAN
Stephanie is a very polite, helpful and knowledgeable Hong Leong staff she always very patient and with very good and sweet smiling face ia a way to motivate and warm my life and be more positive when encounter the problem although she is a teller but she can brighten up the customer life..very well done Stephanie Wong ..keep it up
IVY MU
Visit dated on 4th May 2024., at CompassOne outlet. Staff processing service fast, friendly and good, no matter enquiries at the facing doorstep counter guy or another counter lady staff served us.! Keep it up always! 😍 …
pang lay wee
Attended by Stephanie from Hong Leong Finance Sengkang Square branch. She is very friendly, nice and patience in telling me the detail on the process. Great customer service! Thumb up and thank you!
Kang Wei
Had been here on several occasions and overall experience is good and staff were friendly in offering assistance.
Jess Lee
Sengkang compass one branch Always have great and friendly CS rep to service me! Keep up the good work
Jennifer Tan
Very crowded but staff were friendly and settled my transaction smoothly.
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