Christine chee
30 May 2025 I bought this meal expecting a proper dinner, but I was genuinely shocked when I opened the box. The fried chicken was badly overcooked and borderline burnt — just take a look at the photos. What made it worse was that I bought two sets of this. This is definitely not what I expect when I’m paying for a meal. The quality was completely unacceptable and it totally ruined my appetite. Really disappointed and frustrated. I truly hope the business takes this feedback seriously and works on improving their food standards. 17 Jun 2025 I really appreciate the thoughtful response from the team at Shan Cheng Ipoh Delicacies after my previous feedback. It was clear they took my comments seriously and followed up with a kind gesture in the form of a gift voucher, which I redeemed at the CPO outlet with the help of Jessie, the outlet manager. This time, the experience was much better. The fried chicken was properly cooked and flavorful, not burnt like before. It was juicy on the inside with a nice crisp on the outside, and I could tell more care had gone into preparing the meal. The rice was fragrant, the sambal had a good kick, and everything in the box was fresh and neatly packed. Mistakes can happen, but what matters is how a business chooses to respond. Shan Cheng handled it with sincerity and care, and it made a real difference. Thank you again for listening and for the warm follow-up. I’m glad I gave it another try and will be happy to return.