Singtel Exclusive Retailer at Compass One represents Singapore's premier telecommunications conglomerate, delivering comprehensive mobile and digital services to the Sengkang community. As one of Singapore's four major telecommunications providers, Singtel offers industry-leading 5G+ enhanced networks alongside a complete ecosystem of mobile phones, accessories, and lifestyle gadgets. The exclusive retailer format ensures customers receive specialized attention and access to Singtel's full range of personal and corporate telecommunications solutions.
The store features Singtel's latest 5G+ phone plans with increased data allowances at competitive prices, complemented by an extensive selection of the newest smartphones and mobile accessories. Services include both postpaid Phone Plans and flexible SIM-only options with eSIM capability for modern connectivity needs. Corporate customers benefit from the Individual Scheme (CIS) plans offering up to 25% off monthly charges, exclusive phone discounts, and premium perks including AutoRoam and Disney+ subscriptions. The store also provides comprehensive fixed broadband solutions for home and office needs.
Operating daily from 10:00am to 10:00pm within Compass One, the Singtel Exclusive Retailer serves as a one-stop destination for all telecommunications requirements. The knowledgeable staff provides expert consultation on plan selection, device trade-ins, and service upgrades tailored to individual usage patterns. Whether seeking the latest smartphone technology, comparing mobile plan options, or exploring corporate solutions, customers can expect professional service and competitive pricing from Singapore's most established telecommunications provider.
Very poor service,I just need to know the Mobile phone stock availability, so that don't need to take a number ,one of the staff was free ,so I asked him about the stock of what I want,he just answered me can't check stock now,and just walked away, I asked him when can he tell me,he replied take number impatiently.
I approached to another staff that servicing a customer, thankfully he was helpful and checked for me immediately.5 stars for him,zero stars for the other bad attitude staff.
Fifi
Disappointed with the service, I was patient waiting for my number (example 001) inside the shop but the staff jump number to (example 002). I went to ask the staff but she ask to wait since she going to attend the customer number 002 which I find unfair since I come first before customer 002
Ashley Lim
EDIT: Edmund served me when it was my turn and his efficient service made my evening a whole lot better. Thanks Edmund!
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Made my purchase online and opted to collect my iPhone here via appointment, but have to get a queue ticket with estimated waiting time of 40 mins still.
There are several Singtel staff available as the shop isn’t full, but I guess they only care about new sales as the moment he heardthat I’m here for collection - he continued playing with his phone at Counter 2.
Wouldn’t have come here if there are other available stores to collect my phone from.
Jiang Shao Lin
Had been a return customer to Compass One SingTel, but the service provided by Allen on the evening of 21st December was disappointing.
We came to SingTel to cancel the some of the subscriptions on the phone line like Mcfree security, VIU etc as we do not need them. The guy acted very blur like he did not know what is on the plan at all to cancel (all in the system). We have told him exactly what are the items we do not require and to cancel. To be sure we explicitly asked him again what he had help us to cancel to double confirm the item before we signed.
To our horror the next day, our Disney plus wasn’t working. After checking we realised that he had also cancelled our Disney plus subscription together with the Apple Music which we are not aware of.
We later have to call in to hotline to reactivate the subscriptions again.
The whole customer journey is not as great and hope that he would be more meticulous in the work he is doing.
Evin Chua
Extremely rude customer service. I am aware the sales assistant is serving a customer. I waited till the customers were settling stuff on their own, while he stared idly at them, before asking a simple question which would take barely 5s or something, and got shoo-ed away, claiming he has a customer to attend to, when he was just looking at them blankly.
fifi
wah the staff like so lazy. already mentioned to her coming down to the store is my last resort. calling their hotline takes so much of my time. they insisted i called the hotline again instead of talking to them in person. she was so uninterested in handling the customer before me as well always asking her colleagues to speak to them instead of her. shes not new because ive seen her multiple times over the months. always had problems with her not sure her name but she has a bob cut and a similar girl with shoulder length hair also the same !! so problematic
Positive Reviews
WEI KWOON
Kim is very professional he very good knowledge about the New Samsung S25 ultra model so I purchase it n recontact singtel for
2 years .
Phuong Thao Tran
Went in midday on a Wednesday to buy a new monthly plan. No waiting and was helped by Thomas who set me up with a new SIM card and service in 15-20 minutes. Wish everyone/everything were this efficient.
e
Had a great walk-in experience with Kim. He is very approachable and took the initiative to explain and guide us to a better deal. He is also very patient with all our enquiries. Highly recommend his service.
William Yeo
Fui Theng a manager Stirling in performance nice and caring dealing with me ignorant on matters of phone. She explained with understanding of my ignorance and was I glad no other but she. Much more can be said; I hope this compliment will reach the head; she deserves higher position not only in the way she handles her job but how she explained so explicitedly@!!
Cez Petines
For my 20yrs of subscription to Singtel , Hui Ting of Singtel Compass One is one of the Best staff we ever meet, very patient, Very detailed and polite..even highligted all the reminders..,. Thanks to you!
With a happy heart I would say Hui Ting is a Gem of the company!!!
Feiya
TBH, the queue considered pretty long for the weekend and Q tix was 7 pax ahead. Waited approximately 25 mins for 5 operating counters. But understand the reason behind after talking to sales representative, JJ, a knowledgeable, understanding and most important part, being patience to explain the differences and providing professional advices for what to we want. As there would be huge difference in contract renewal via online and physical store. Definitely worth for the wait after talking with the sales representative here.
Rahmat Hashim
Saturday, 21 Sep 24 @ 12.05nn
What a relief, especially given that I was rushing to address a work issue. The overall experience was fantastic!
A big thank you to the two gentlemen managing the Q registration system (I regret not getting their names). They were incredibly helpful, listened to my appeal, and quickly reached out to the branch manager, who approved my request and issued me a Q number immediately.
I was then attended to by Yuki, who was exceptionally attentive, knowledgeable, and helpful. Kudos to the branch manager and all the staff involved this morning for making my purchase of the iPhone 16 Pro Max a smooth and pleasant experience. I'm truly grateful!🤩🙏
Astrid Suantio
Thank you so much Mr Kim Wong! so awesome great service for a person who knows zero about tech stuff!
Qiuling
I was pleasantly surprised by the prompt assistance on a Sunday afternoon. Zen’s exceptional service and deep product knowledge truly stood out. He successfully resolved the issues I had been struggling with through online support. Great job, Zen—keep up the excellent work!
