Good staff - Jerald
very knowledgeable on product and very help
not pushy like other.
Great staff to keep
store is clean n neat.
will recommend friends whom need digital lock to come here
Martin Liu Zijian
5
I had an excellent experience with the customer service team at Yale, especially Jerald. The staff was professional, patient, and extremely helpful in addressing my concerns. They provided clear and detailed explanations about the lock functions, ensuring I fully understood the process.
Their willingness to go the extra mile to assist me was truly commendable. From the initial inquiry to the resolution of my issue, they maintained a friendly and knowledgeable approach, making the entire experience seamless and stress-free.
I highly appreciate their dedication to customer satisfaction and would confidently recommend Yale’s service team to anyone in need of reliable and expert assistance. Great job!
Ong AH MAO
5
Very happy with my purchase and the customer service Jerald provided.. He really helps me a lot regarding the installation requirements and timing.. Hope the management gave you a good appraisal when times come.. thank you for your great work! Thank you for the installer who came and help me installed the locks and patiently run me through the set up.. sorry I forget to get your name.. thank you both! Will definitely recommend Yale locks when needed.
Nandha Kumar Subramani
5
We initially intended to visit just to learn more about the Yale lock, but Ms. Yellow’s exceptional service convinced us to purchase it on the spot! Her deep knowledge of the product was evident as she patiently and enthusiastically explained its features. She went above and beyond to ensure we had an outstanding experience, answering all our questions thoroughly and confidently. Her professionalism, dedication, and friendly demeanor made the process smooth and enjoyable. Thanks to her expertise, we felt completely confident in our decision after understanding all the features, and found the Yale locks meets all our requirements and expectations. Highly recommend Ms. Yellow to anyone seeking expert advice on digital locks. Thank you!
yongyong wee
5
We visited Yale Lot One recently and were very impressed with the excellent service rendered by Jerald. Jerald was very patient and listened attentively to understand our needs and preference. Thereafter, he provided useful advice on the relevant models which helped us make a decision quickly. We are very happy with the purchase made.
June Chong
5
Jerald took the time to thoroughly explain options, ensuring I made an informed decision immediately, and his attention to detail made all the difference in my experience. It’s rare to encounter such dedicated and knowledgeable staff, and I feel incredibly grateful for his exceptional service. Keep up the fantastic work!
Samuel Ravi Choudhury
5
I work in the service industry and yellow is by far the best service staff I have ever met.
My interaction with her made me feel like the amount that I spent with Yale is worth it and the experience automatically increased my perception of the whole company/brand.
She is friendly, approachable, extremely detailed, hard-working, honest and knows her products well and is technically excellent. She even knows about products that are not available in Singapore and old/previous versions. She is the definition of a star employee.
She is always willing to learn about new products like my Homey smart system and Eufy security system. She also ensured that the I had step-by-step instructions on how to install the model and the Wifi hub and was extremely patient. I also saw multiple clients that she also helped guide through the process. She also explained the features of the Wifi hub as well as the limitations so that I had realistic expectations before the purchase. she was in way pushy but I was willing to spend the extra amount (vs order via Lazada) becos of the service and confidence she gave me.
She then took down my number and followed up with me to ensure that I was able to successfully install the module and the hub. I don’t mind people texting me at anytime (don’t get me wrong with the screenshot) just wanted to show that she went above and beyond what she needed to do as an employee.
If Yale doesn’t fully capitalised and utilise her expertise and service standards it would be such a waste. I’m very thankful I’ve met her in such a small store at compass.
Well done Yellow !
paul tan
5
Visited on jul 27 to get a replacement lock (samsung)
Ssrved by jerald
Patient and informative
Great service
All seamless
Leonard Lee
5
Jerald is knowledgeable to answered all my enquiries and concern for replacing my almost 10 year old Yale digital lock. He is also responsive to my messages when I send him the photos of my existing lock to be sure if can be replace. The reason why I wanted to use back Yale is for the reliability even though there are other options in the market with better features and price point. Got a good deal for doing a trade in.
Lee Kee Chin
5
I bought my digital lock for my new house last year, Miss Yellow from Compass One@Sengkang was attended to me and she is super friendly & very helpful in sharing information with me abt Yale locks. I have troubling her to change/re arrange installation date 2 times due to some delayed from my ID. Besides, the gentlemen who installed the lock is fast n efficient. Overall, I’m very happy & satisfied with their services. Highly recommended!!!