Capitol Optical Compass One brings 56 years of trusted eye care excellence to Level 2 at #02-25, operating daily from 11:30am to 9pm with contact at 6243 6691 as Singapore's No. 1 eye care experts serving as family vision specialists since 1968. With 18 conveniently located stores island-wide, this established optical center provides comprehensive vision solutions through qualified optometrists who detect, diagnose, and treat eye focusing problems while offering premium fashionable eyewear, precision contact lenses, and essential optical accessories for complete family eye health.
The practice specializes in advanced Orthokeratology (Ortho-K) lenses treatment - a safe, non-surgical myopia control option for both children and adults delivered by certified optometrists who ensure professional fitting and ongoing care. Services include comprehensive eye examinations, myopia management programs, contact lens fittings, and eyewear consultations, complemented by complimentary services such as eyewear adjustments and cleaning that maintain optimal vision correction and comfort for all patients.
Enhanced with appointment booking systems that prioritize scheduled visits while welcoming walk-ins, Capitol Optical Compass One provides patient, experienced service that customers choose over other optical shops in the mall due to their professional expertise and comprehensive care approach. The practice's commitment to keeping vision at heart, combined with decades of heritage and convenient Sengkang location, makes it the trusted destination for families seeking reliable eye care, fashionable eyewear, and advanced vision correction solutions from Singapore's most established optical specialists.
Poor service. I made a pair of glasses through my family recommendation. Instead of going to Tampines, I went to Compass One. I made a pair of glasses that costs a thousand dollars. Less than a year, the screw came off often. Today it came out again. I went to the store. One serving a family who already tried more than 10 pairs and the other one checking one eyesight. The first staff asked me to sit and wait, she basically treated me invisible. She could have checked and replaced a new screw then sent me off. I waited 10mins. I was told that my frame is the “reasonable” pair and found nothing wrong. Branded and expensive frame in the store might have the same problem. Very sarcastic indeed! Will never patronise this store!
RuRu White
This shop is "unclean" , my frame was stolen from here (which i bought from Online, approach them to do glasses) & they compensated me, will not enter this shop ever
GA
The shop was empty, so I went in wanted to buy spectacle and would prefer to do an eye test but was told by a lady (unwelcome attitude) that there will be a charge of $25 or $50 (forgot) if didn’t purchase glasses. As if telling me ‘don’t waste my time if you not buying!’
Terrible, zero customer service!
Other spectacle shops do give free eye test!
Jia Yi Loh
Horrible experience and customer service. The lady could not even explain the functions of the premium lenses and still dared to hard-sell it to my dad. She was even sarcastic with her words when we decided against her “recommendations”. We nearly walked off without purchasing but had already went through the eye screens.
Orlando Bley
Customer service here at compass one is really poor. Take some pointers from your colleagues at the city square outlet please. I have purchased 3 glasses from that outlet and everytime met with tip top service from a lady since 2020
NCS Lts
Just went to Capitol optical shop in compassone. Capitol optical is totally rude. Don't even look at me while talking.
After so many years, the service level is still the same.
Positive Reviews
Robin Carangi
I’ve been served by Ms. Jasmine Toh from Capitol Optical (Compass One) for my spectacles and contact lens needs for quite a while, and she has always been amazing. Jasmine has a warm and welcoming presence, gives great advice and recommendations based on her experience, and always provides prompt solutions when needed. Her customer service is top-notch — polite, professional, and genuinely caring. She truly goes above and beyond for every customer. I’m grateful for her help and wish her continued success in the future!
Miranda Koh
My go to shop for specs. Did a new pair of Swissflex (3rd pair) with them recently. Gwen is very detailed and patient. Overall good experience.
Hoku Chan
It was my first time getting a contact lens. Gwen patiently taught me how to use it in the span of 2 days. She was patient and friendly. Thank you for the good service.
K Eze
It was my daughter's 1st time getting contact lens and it's for her graduation prom. There are quite a few optical shops in Compass One but we chose to walk into Capitol. We were served by Steve, very patient and experienced. Before we left, my daughter's spectacle was kinda loose and Steve helped her to adjust and even changed the nose pads without charging us a single cent. Obviously my daughter's spectacle wasn't from Capitol but Steve went the extra miles to helped her. Thank you Steve!! I'm very sure we will meet again!!
Josh T
I am a repeat customer and was assisted by Steve. He is knowledgable and patient. Previously he helped me get glasses for my family and I came back to make another two sets for myself. Surprisingly, the frames for the glasses I wanted to get was on promotional price during this period and was cheaper than other shops. Shop was not crowded and it's a comfortable environment to choose glasses. Have recommended my friends to come down to check out the promotions.
Lieslng
My daughter and I are full of praises for the services provided by the staff in Capitol Optical at Compass One. The salesperson who served me is not only knowledgeable in the products but also excels in customer service. The whole process of making spectacles is overwhelmingly easy and smooth. Thank you once again for the excellent service. Will definitely recommend to others.
Liu CF
Not sure why this place had previous bad reviews but I had the best optical shop experience ever. Was attended to by Salman who provided awesome customer service and readily shared his knowledge about the products (contact lenses) and eye health. Kudos to him! Thank u for the excellent service, I would definitely recommend this shop to others.
Jamie He
Served by Steve, friendly and good customer service. Keep up the good work.
