Pixie Nail Spa Compass One

1st visit was good. The second visit not very pleasant, Manicurist was too eager to sell the package and did not allow enough time for the nail polish to dry. Manicurist blame customers' slippers too tight.

The sales approach felt overly pushy. When I declined the package, I was immediately offered a cheaper option. I would appreciate a more professional approach where a customer’s decision is respected without persistent upselling. The aggressive sales push made me feel uncomfortable.

One star is generous. Relentless hard sell from the moment I walked in — it felt more like a sales pitch than a nail salon. After refusing their “special treatments,” the staff rushed through everything. They didn’t even bother to scrub my feet or deadskin during the pedicure. As for the gel manicure? Chipped and peeling in under a week — and I don’t even do housework. Awful service, zero value, and a completely ridiculous experience. Never again. Not even coming back for “free removal”. Don’t bother.

The hard sell is very unpleasant. I just wanted to get a mani/ pedi and relax.. instead I was constantly asked to pay for this and that. Won’t be back.

Great service and exceptional artistry! The staff is talented, and my nails always turn out perfect. However, the constant upselling takes away from the overall experience. Even when I’m satisfied with my nails, they keep pushing packages or additional services. It’s not the best way to end an otherwise excellent visit. A little less pressure on the sales front would make the experience flawless!

Nail technician Vanessa was nice and friendly plus not overly hard sell. However despite their expensive rates the gel nails chipped the next day. Not worth it. Also wish I read the reviews before going cause almost every color option need to top up on top of their expensive price.

SUPER BAD AND disappointing experience at this nail shop: Poor Service: The overall service was unsatisfactory. Rude Communication: The staff hung up the phone abruptly and rudely. Lack of Accountability: When I asked for the shop manager’s name, they couldn’t provide an answer and seemed to suggest there was no superior. Instead, they blamed me for asking, claiming it wasn’t relevant to my feedback. Untrustworthy Practices: Be cautious—this shop pressures you into purchasing packages and makes empty promises. They seem more interested in getting you to pay upfront rather than providing quality service. If you do decide to visit, make sure to get everything in writing. Aggressive Sales Tactics: The hard-selling approach was overwhelming and uncomfortable. Refusal to Provide Staff Information: The staff also refused to provide their names when I asked for feedback purposes. They kept insisting that the only way to contact them was through their main office, which only offers an email that doesn’t provide proper responses. Inconsistent Information: During the hard-sell for packages, I was told that all their outlets are the same. However, when I encountered an issue, they suddenly claimed that each outlet operates differently. Ridiculous Hard Sell After Sessions: After I had used 2 out of 10 sessions, they still aggressively tried to sell me more sessions, which is absolutely ridiculous. I would advise others to think twice before visiting. Make sure you're clear on what’s being promised and avoid falling for their sales tactics. Also, don’t expect any proper customer service or accountability for after sales service.

I recently visited this nail salon hoping for a relaxing experience, but unfortunately, I felt pressured by the constant upselling. The staff seemed more focused on pushing additional services and products rather than making sure I was comfortable and satisfied with my basic service. I understand recommending options, but the hard-selling made it difficult to enjoy my appointment. I’d appreciate a more customer-centered approach that allows clients to make choices without feeling pressured. I was asked to renew my gel manicure assuring it was the best package as I do not need to pay additional $10 for color on top of your package and giving me a privilege to use 1 time - 5 days before christmas, after signing up the package. Mei Ting/ Shane told me that I still need to pay surcharge. I also want to feedback the value package amount that which doest not make sense as you cannot use it to buy service package or product which was misleading again when I was asked to purchase they mentioned you can use it with any purchases. I hope the management will review packages, promotion, to train staff with proper sales acumen with a good customer service.

Very rude service. Not friendly at all. Other outlet like Waterway Point the staff are more friendly unlike in this outlet they all frowning and not welcoming at all not even a smile..